Front Office Manager - Beverly Hilton

Front Office Manager – The Beverly Hilton

Job Number: HOT0

CDMQ

Hilton Beverly, 9876 Wilshire Blvd, Beverly Hills, CA 90210

The prestigious Beverly Hilton is looking for a Front Office Manager. The hotel, opened in 1955 by distinguished hotelier Conrad Hilton, is a Forbes Four‑Star property that combines Hollywood excitement with Beverly Hills prestige. Nestled at the crossroads of Wilshire and Santa Monica Boulevards, the hotel features 101 suites with panoramic city views and nine luxury suites within the Penthouse Collection.

The International Ballroom hosts events such as the Golden Globe Awards, Oscar Nominee Luncheon, Pre‑Grammy Gala, and Milken Institute’s Global Conference.

• Shift: Primarily PM and overnight, weekdays, weekends, and holidays. Full availability required for other shifts.
• Classification:
  Full‑time
• Salary: $70,000–$75,000 annually, based on experience and location.

• Manage all front‑office operations including guest service and registration, room inventory, product quality, cost controls, marketing initiatives, systems use and management, budgeting and forecasting, departmental management, policy implementation, and meeting facilitation.
• Supervise and develop a team of 40–50 union staff across Guest Services, PBX, Bell, Concierge, and Door.
• Monitor performance, conduct counseling and evaluations, and provide recognition and reward.
• Analyze service and satisfaction trends, address issues, and implement improvements.
• Ensure compliance with company standards.
• Greet guests, respond to inquiries, requests, and resolve concerns promptly.
• Implement up‑selling techniques to maximize occupancy and revenue.
• Maintain current knowledge of hotel products, services, pricing, policies, and local events.
• Perform audit procedures as needed.
• Recruit, interview, and train new team members.

• At least 1 year of hotel front‑office experience.
• At least 2 years of supervisory/management experience.
• Open schedule availability required.
• Experience managing in a unionized environment preferred.
• OnQ experience preferred.
• Luxury hotel experience preferred.

• Hospitality – Passion for delivering exceptional guest experiences.
• Integrity – Doing the right thing all the time.
• Leadership – Leading in our industry and communities.
• Teamwork – Being a team player in everything we do.
• Ownership – Taking responsibility for actions and decisions.
• Now – Operating with urgency and discipline.

• Quality
• Productivity
• Customer focus

• Access to pay when needed via Daily Pay.
• Medical insurance coverage for you and your family.
• Mental health resources including Employee Assistance Program.
• Best‑in‑class paid time off (PTO).
• Go Hilton travel program – 100 discounted nights.
• Parental leave.
• Debt‑Free Education via Guild Education partnership.
• 401(k) plan with company match.
• Hilton Shares (ESPP) – 15% discount.
• Career growth and development.
• Team Member Resource Groups.
• Recognition and rewards programs.

* Available benefits may vary depending on property‑specific terms and conditions of employment.

Full‑time

Hilton Hotels & Resorts

Guest Services, Operations, and Front Office