Overnight Front Desk Host

Overview

Position Overview:

Our Overnight Hosts are the Rock stars of our hotel! They are high in empathy. Resilient. Guest centric. Confident. Well spoken. Manage multiple relationships and tasks. Have the spirit of generosity. They are Problem solvers, and quick on their feet. They are entrusted with creating real connections and meaningful relationships by utilizing collective intelligence from all sources. Though skillfully trained, they never lose sight of their ultimate reasonability, to create lifelong memories for our guests.

As a Guest Relations Overnight Host at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (subject to availability & seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers
• Compensation: $32.94 per hour

• Our Overnight Hosts are responsible for spending time getting to know our guests, building relationships and institutional knowledge during their day. This will include ensuring our guests receives nothing but the best experience. Sometimes our guests have special requests shares knowledge with the relevant teams.
• Anticipate guest needs and build rapport with customers and sharing knowledge with the relevant teams. Proactively seeking to greet the guests throughout the hotel, especially the red carpet and performs guest rooming.
• Performing check-in and check-out procedures, including reservations and financial transactions and even special occasions. Most of these requests are fulfilled by our Overnight Hosts.
• Our hotels are truly luxury hotels. This requires preventing and correcting the imperfections and blemishes that tend to come up. Our Overnight Host s are relied upon to report these and work with several other positions to correct.
• Communication is what keeps our departments running perfectly. Our Overnight Host s must communicate with other departments and extended hotel team in order to ensure the alignment remains.

The items shared are essential. However, to ensure consistency, our Overnight Host s are provided with specifics on how we care for their department and our hotel. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work standing and walking frequently for up to entire work shift. Exerting up to 10 pounds of force occasionally, up to 20 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity(vision), hearing, talking.

occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

• All of our employees are ambassadors of our Vision, Values and culture. Our Overnight Host s do this with all they do.
• English is the primary language used in our hotel. Our Overnight Host s must feel comfortable communicating in this language.
• Attention to detail is critical for our this role.
• We pride in nurturing an environment where Working Together is a must. Our Overnight Host s/Overnight Hostesses are our biggest champions of this.
• Our hotels operate nonstop, this require flexibility from everyone on the team.

USA

9641 Sunset Blvd 90210 Beverly Hills