Creative Expert

We care about your career and are known for having the absolute best people in the industry. When you join us as a Creative Expert you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

As a Creative Expert at The Beverly Hills Hotel, here are just some of the great benefits you will receive:

• Complimentary stays with breakfast included in all 10 Dorchester Collection hotels – stay once a year at each hotel! (subject to availability & seniority terms)
• 50% off at bars and restaurants within all of our Dorchester Collection hotels
• World class development opportunities (Service Excellence Training, Diversity Equity Inclusion & Belonging Trainings, Monthly Lunch & Learns)
• Social events throughout the year, including Quarterly Employee Appreciation Day events, Quarterly Employee Awards, Annual End of Year Gala
• Free Meals on Duty
• Exclusive Access to a discount platform featuring 1000s of retailers
• Compensation: $28.00 per hour.

You’ll love what you do and take pride in delighting our guests:

A day in the life of our Creative Experts… it demands high levels of energy in order to keep up. They need consistency even though the days are never alike; and creativity to tackle daily adventures. Listing all of the tasks that our Creative Experts accomplish would be lengthy but the list below is essential to know.

• Contact guests and/or travel agents prior to arrival within 48 hours of booking and maintain communication until arrival. Coordinate pre‑arrival requests and create itineraries in collaboration with the concierge & guest relations coordinators during the day. Own the elevation of creative amenities & gifts inventory to ensure guests receive the best experience.
• Handle special requests involving seeking and capturing institutional knowledge about guests and inputting it into NEXUS. Assist in creation of bespoke recognition stories and special occasions.
• Report and correct imperfections and blemishes that arise, working with other positions to resolve them.
• Communicate with other departments and the extended hotel team to ensure alignment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light work: standing and walking frequently for up to entire work shift. Exerting up to 10‑15 pounds of force occasionally, up to 25 or more pounds occasionally, exerting a negligible amount of force frequently, including constantly to reach, lift, carry, push, pull, grasp, manipulate or otherwise move objects i.e. pieces of paper, files and binders. Frequent use of computer keyboard (fingering) and computer mouse, near and far acuity (vision), hearing, talking.

Occasional frequency of bending, squatting, twisting and turning. As a seasonal property, long hours during peak periods sometimes required.

• Bring your unique personality and passion to the role and the team.
• All of our employees are ambassadors of our Vision, Values and culture. Our Creative Experts do this with everything they do.
• English is the primary language used in our hotel. Your comfort communicating in this language is essential.
• Attention to detail is critical for this role.
• We pride in nurturing an environment where Working Together is a must. Our Creative Experts are our biggest champions of this.
• Our hotels operate nonstop, requiring flexibility from everyone on the team.

USA

9641 Sunset Blvd 90210 Beverly Hills

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision – Treasured by…