Client Development Manager, Women’s -to-Wear

Team:

The Omnichannel Customer Development & Client Relations Management (CDRM) team is aretail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kindmemorableexperiences.

The Client Development Manager is a key partner for the mêtier, the merchandising team, Visual Merchandising team, and the retail and ecommerce teams in developing Hermès Women’s Read-to-Wearbusiness.

In collaboration with the Senior Manager, the Manager of Client Development will be responsible for developing and implementing strategies to drive sales throughin-store events such as market trunk shows and other WRTW related animations.

You will continuously partner with the stores to deliver the best client experience and ensure an elevatedservice and selling ceremony.

You will identify and implement new initiatives to target, build and establish successful relationships with existing and emerging clients through exceptional experiences and in store activation programs in strong partnership with cross-functional partners

• Women’sReady-to-Wear Expertise
  • Partner with the training team and the merchandising team in delivering training on the new collectionsand fundamentals
  • Serve as an Ambassador in frequently communicating with the Women’s RTW mêtier in Paris, relaying feedback on products and services from customers.
• Service Excellence and Client Development
  • Demonstrate consistent high level of customer service, with an entrepreneurial approach in supporting Women’s RTW events as well as in developing new services.
  • Become an ambassador to Hermès WRTW clients as well as a trusted advisors for Hermès store teams.
  • Partner with Managing Directors to develop client development initiatives.
  • Establish strong client relationships that allow for continuity and ongoing representation.
  • Partner with the CRM team to identify clients for international events such as Fashion Shows, Universe Events and be their respective host
  • Monitor competitive activity to ensure that the appropriate response strategies are formulated and communications
• All other duties assigned by supervisor

• NO

• YES
  • Responsible for achieving WRTW sales plans
  • Annual budget for Travel & Expenses (T&E)

• YES
  • Approval for orders
  • Sales Plan
  • Training & development in tandem with Training Director

• 5+ years of sales and relevant experience

• College degree preferred

• Passionate about Women’s Ready-to-Wear
• Impeccable standards of service and experience with luxury clientele
• Strong planning & organizational skills with a sense of priority for deadlines and attention to detail
• Elevated leadership and communication skills
• Even tempered with ability to continuously multi-task
• Self-starter and ability to work independently
• Flexible with schedule changes to accommodate needs of the business
• Proven excellence at meeting long and short-term deadlines
• Strong knowledge of Microsoft Office & Power Point
• Ability to lift between 0-25 lbs. without assistance.

The range for this position is $96,706.50 - $.Actual rates are determined based on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated…