Client Advisor, Prada Beverly Hills Rodeo Drive

Overview

Client Advisor, Prada Beverly Hills Rodeo Drive. Join to apply for the Client Advisor, Prada Beverly Hills Rodeo Drive role at Prada Group. Prada Group promotes an inclusive work environment and equal opportunities for all candidates.

Founded in 1913 in Italy, the Prada Group operates in more than 45 countries with the PRADA, Miu Miu, Church’s and Car Shoe brands, and has employees of over 100 nationalities.

To be the “ambassador” who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brands. Responsible for maximizing individual and team sales, providing an extraordinary and memorable luxury customer experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, and developing their Brand loyalty.

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellent service in accordance with the “client journey ceremony”.
• Capture Customer data into the Company CRM to connect with the client, maintain and develop relationships to offer a personalized approach and create future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues; foster open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross-selling with all Departments and maximize sales opportunity to achieve individual sales targets and KPIs.
• Stay up-to-date with fashion trends and competitors.
• Demonstrate Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure the shop floor and visual displays are maintained to a high standard, complying with operational guidelines and stock procedures.
• Contribute to a high level of security and be attentive to prevent product thefts.

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience in building long-lasting relationships with clients
• Ability to work both in a team and independently
• Excellent communication and interpersonal skills
• Ambition, resilience, self-motivation, results-driven, and problem solving
• Passion and knowledge of the managed product category

Joining our Company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to building a fair and respectful workplace for all.

• Associate

• Full-time

• Management and Sales

• Retail Apparel and Fashion
• Retail Luxury Goods and Jewelry
• Retail