Sales Specialist

Job Description

Frette is seeking a Sales Specialist for our boutique in Beverly Hills, CA. Sales Specialists are responsible for maintaining exemplary customer service per Frette standards. They achieve their individual sales goals by ensuring that each client receives outstanding service and maintains a strong product knowledge to effectively communicate the qualities of the Frette brand.

At Frette we expect all employees to be team players by demonstrating a high degree of integrity and contributing to a positive environment that is fun, professional, and productive. Employees are required to contribute to maintaining all brand and operating standards consistently while ensuring a high level of customer service through extensive product knowledge and commitment to an elevated selling ceremony.

The Sales Specialist is responsible for the Acquisition and Retention of Clients as well as Operations, as described below.

• CLIENT ACQUISITION AND RETENTION:
  Meet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.
• Drive and exceed individual KPI goals by ensuring the highest level of service to the client.
• Capture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.
• Handle client inquiries across all channels of communication including email, phone, Whats App, and messaging.
• Perform various sales and register transactions including ringing purchases (in-person/phone/email), processing of cash or credit payments, and counting money.
• Create quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.
• Offer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.
• Demonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.
• Maintain awareness of all marketing activations to maximize the ROI.
• OPERATIONS:
  Efficiently execute daily performance needs including key holder opening and closing procedures, cash handling, charge sends, returns and exchanges, resolving client concerns, and completing required reporting.
• Participate in processing of new shipments and assist the team in keeping the receiving and back stock area clean and organized.
• Maintain visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.
• Participate in bi-annual inventory.
• Liaise with IT on helpdesk-related inquiries.
• Additional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners.

• Minimum 3+ years of experience within a luxury retail environment, hospitality, or interior design.
• Flexibility to work a retail schedule which will include evenings, weekends, and holidays.
• Proficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.
• Detail-oriented with strong organization and follow-up skills.
• Ability to manage competing priorities in a fast-paced environment.
• Demonstrates a positive attitude that contributes to a positive team environment.
• Team-oriented but also self-driven with an entrepreneurial spirit.
• Excellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.
• Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.

• Ability to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.
• Ability to maneuver effectively around the boutique floor, stock room, and offsite.
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.

All your information will be kept confidential according to EEO guidelines. It is the policy and commitment of Frette to provide equal…