Corporate IT Support Engineer

** If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please  to apply internally.
** Join the Discovery family, where quality and service are at the heart of everything we do!
** This role will be located at one of Discovery Land Company’s Corporate Office locations in Beverly Hills, CA.
**** Discovery Land Company
** is seeking a full-time, year-round
** Corporate*
* ** IT Support Engineer
** to join the
** IT
* * Department.
*
* Job Summary:

** As a Corporate IT Support Engineer at Discovery Land Company, you will be responsible for providing technical assistance and support to internal users, ensuring the efficient operation of computer systems, networks, and software applications across the entire organization.  You will work around executive team members at the corporate office.
** Key Responsibilities
*** Assists company staff with technical support of desktop computers, applications, server system and related technology.
* Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
* Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
* Assists the IT Director and gains progressive responsibilities relating to the company’s IT infrastructure over time.
* Provides technical support to the operation of information technology systems for Discovery Land Company, and affiliated projects.
* Provides hardware/software support to both local and remote users and is available to troubleshoot via phone as needed.
* Troubleshoots problems with all facets of the operations including but not limited to the applications, SQL Server, LAN/WAN connection, customer service, and recommends and takes corrective action(s) as required.
* Assists staff with the installation, configuration, and ongoing usability of desktop and server platforms, peripheral equipment and software within established standards and guidelines.
* Works with vendor support contacts to resolve technical problems with desktop, server, and networking systems to include hardware and software.
* Trains and orients Discovery Land Company staff on use of hardware and software.
* Primary individual responsible for desktop and server system and component ordering for both headquarters and project locations.
* Oversee and tracks successful fulfilment of all orders.
* Provide Project Scope and Definitions – Anticipate project deviations and define and implement risk mitigation strategies.
* Oversee the process to enable changes to defined scope of the project as required.
* Internal Communications Management – Maintain timely communication of progress and status with regards to each of the projects.
* Develop and /or maintain a database for Issues Management, which contains all issues identified to date for each project.
** Skills & Qualifications
*** Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
* Minimum 5 years’ experience in an executive support capacity.
* Must possess strong knowledge of audio/visual meeting room equipment and Teams, Zoom and Webex meeting client software technology.
* Proven experience in IT support, troubleshooting, and maintenance.
* Strong knowledge of Windows and/or macOS operating systems.
* Familiarity with Support ticketing systems, Crowd Strike, and N-Able.
* Experience with Meraki, Cisco, and VMware are a plus.
* Familiarity with Microsoft Office Suite and other commonly used business applications including strong experience with IM client applications such as Teams, Webex and Zoom.
* Excellent problem-solving and communication skills.
* Customer-focused with a commitment to delivering high-quality support along with strong support experience with executive staff.
* Industry certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
* Ability to work independently and collaboratively in a team environment.
* Ability to work efficiently in a high-pressure environment with tight deadlines.
** Additional Requirements
*** Flexibility and ability to pivot to new…