Regional Manager, Operations

Overview

As a Regional Manager of Operations in Southern California at Sollis Health, you will provide strategic and tactical leadership for our concierge emergency and urgent care clinics within your region reporting directly to the VP, Operations. You will be responsible for the oversight of the leadership team in your region as well as the front desk coordinators, radiology team, lab team and clinical support team.

You will also provide a safe and compassionate experience for our members and their families as well as a supportive and productive environment for our Providers and other team members. You will work on process improvement opportunities, strategic planning and clinical integration opportunities that align with our Mission, Vision and Values.

• Provide support and guidance to Supervisors, clinical staff and senior leadership, regarding all aspects of operations and patient care delivery in your region.
• Responsible for the oversight of your region’s medical centers and house call operations.
• Develop and execute short and long term strategic operating plans and KPIs.
• Oversee all facility management and ensure locations are clean, and properly sanitized, adhering to utmost standards and OSHA protocols.
• Support and partner with your Regional Medical Director to improve processes and ensure clinical perspectives are accounted for in operational decision.

• Proactively review, analyze, and address gaps in service excellence, policies, and/or procedures.
• Manage internal operating protocols and communicate any updates across centers regarding changes to operating policies and procedures, including collaboration with the Membership team.
• Ensure teams and clinics are compliant by keeping up with annual mandatories, license and certifications requirements, scope of work for team members, etc. in partnership with the People team.

• Analyze and ensure efficient workflows, developing and implementing improvements across centers.
• Develop and refine staffing models for current and future centers along with the VP of Operations.
• Ensure scheduling is conducted efficiently and in a timely manner.
• Ensure bi-weekly payroll is completed on time and work with your direct reports to ensure daily reconciliations of timecards are completed for all employees at your site.

• Assist in the development of quality improvement programs that design, plan, measure, and improve the practice functions and key clinical populations served.
• Enhance the patient experience and ensure a high-quality delivery of care for our high-profile clientele.
• Ensure patient records are kept secure and HIPAA compliant as well as updated in both our EHR (Athena) and CRM (Salesforce).

• Monitor the annual operating budget to ensure your region remains within approved spend.
• Monitor regional membership renewal rates partnering with the Membership and Member Services team.
• Create, enhance and regularly updating metrics dashboards to report out to senior leadership
• Partner with the VP of Operations and the People team for recruitment, staff development, employee relations concerns and performance management.
• Partner with the Expansion team on the opening of new centers and the Commercial team to develop strategic growth opportunities.
• Performs other related duties as required.

• Bachelor's degree required. MBA, MHA or related strongly preferred.
• 8+ years of experience in physician practices, urgent care centers or hospital service lines.
• Must have a minimum of 5 years of progressive healthcare leadership experience.
• Previous track record of high levels of patient and employee satisfaction.
• Working knowledge of EHRs and CRMs required.

• Ability to communicate and work effectively with all levels of management, physicians, clinicians, support staff and customers.
• Excellent oral/written communication skills are essential.
• Must possess a strong process improvement and financial management expertise.
• In-depth knowledge of the healthcare industry and practice management.
• The ability to work efficiently and autonomously.
• Ability to think out of the box…