Phlebotomist​/Administrative Assistant

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. We’re on a mission to transform healthcare, improving the experience for patients, providers, employers and health networks. Our in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delivering value for the past fifteen years.

In February 2023 we joined Amazon to deliver care to more consumers and care teams while continuing to cultivate an environment where everyone can thrive.

As a One Medical Phlebotomist/Administrative Assistant (internally known as Lab Services Specialist/Member Support Specialist) at one of our offices, you’ll provide an exceptional patient experience by performing venipuncture and other clinical support services. You will be an ambassador for patients, ensuring a positive in-office experience and maintaining a brand-aligned lobby environment. You will be the first point of contact for patients and provide additional support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player with innovative problem-solving skills. You combine excellent specimen collection technique with tactful interpersonal skills, both at the front desk and in the lab. You communicate clearly in writing and speech, identify opportunities for customer-centric solutions, and bring empathy, focus and compassion to interactions with patients and teammates. You thrive on feedback and growth and respond nimbly to patient and team needs.

You are committed to helping others and creating positive moments for members and colleagues. If this sounds like you, we’d love to connect.

• Use impeccable C-I-CARE in all patient interactions to ensure a fluid and positive in-office experience, including patient intake, same-day schedule management, follow-up scheduling, billing/insurance knowledge, patient feedback monitoring and outreach as necessary.
• Provide best-in-class venipuncture services for a patient population ranging from pediatrics to geriatrics depending on the office location.
• Perform and assist with extended scope duties (non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs).
• Maintain high standards of in-office care through proper specimen labeling, handling, processing, inventory upkeep and tool sterilization.
• Support members beyond the lab by answering patient messages, following up on lab cases and assisting providers and the virtual medical team with clerical duties (biometric screening forms, medical records and consult review, billing inquiries, and DOH reporting).
• Handle front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prep of tests, and service-level tasking.
• Contribute to team development through rounding, team huddles, problem solving, and supporting in-office providers with ad hoc requests.
• Perform opening and closing duties and daily office upkeep, including maintaining a welcoming space and restocking supplies.
• Master our technology suite (Slack, G-suite, Zoom, Circulation, Ring Central, and our Electronic Medical Record System) to interact with team members and complete daily work.

These responsibilities describe the general nature of the work and are not an exhaustive list. Other duties may be assigned by management.

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of training/externship.
• Active phlebotomy certification to practice in CA.
• Strong customer service skills and the ability to establish and maintain effective customer relationships.
• Strong written and verbal communication skills.
• High School Diploma or equivalent.
• Proficiency with computer technology, including typing, internet navigation and using multiple software systems simultaneously.
• Experience working on collaborative, diverse, multi-disciplinary teams; experience with remote teams is a plus.
• Ability to project confidence and trust during…