REQ20170851 Coordinator Scheduling - Beverly Hills - OHNS Non-Exempt

Overview

The Scheduling Coordinator schedules patient appointments/follow ups and/or surgeries as appropriate in the assigned unit/clinic. He/She closely monitors patients to assure completion of required testing and services, validates financial clearance for services being scheduled, provides customer service when interfacing with patients in person and over the phone to establish appointments, alerts clinicians when testing is complete or when patients are non-compliant in completing medical services, and coordinates collection of testing results and provider notes.

The role coordinates care with ancillary departments as needed, obtains authorizations and pre-authorization for services, schedules ancillary appointments, ensures patient charts are prepared prior to appointments/follow up and/or surgery (including x-rays and pertinent lab work), arranges any special equipment, reviews and codes charge slips for patient care and/or surgical services, maintains files and records including supporting documentation for insurance claims, maintains the master appointment/surgery calendar for physicians, oversees equipment and office supply inventory, reads incoming mail prioritizing and distributing as appropriate, and acts as a liaison with other departments and physician office staff to arrange for all necessary support services and equipment for a case.

The Scheduling Coordinator will also be responsible for answering patient phone calls, verifying insurance benefits, preparing charts for the clinic, and providing clerical functions for the Beverly Hills Clinic. Must work with any and every physician in the Beverly Hills Clinic. Other duties as assigned.

• Utilizes courtesy, compassion, kindness and honesty when interacting with the public, patients, and clinic personnel. Greets patients in a courteous and professional manner.
• Adheres to protecting patient confidentiality.
• Processes new referrals in a timely manner, including obtaining required outside medical records, entering demographic information into computer systems, providing medical records to the physician/multidisciplinary team for review, providing insurance information to the financial counselor for patient financial clearance, and scheduling the patient in clinic.
• Schedules patient appointments in a timely manner, at the request of the physician, while accommodating patient needs. This includes laboratories, procedures and consultations as needed. Fulfills other department scheduling functions per procedures and protocols.
• Understands protocols for scheduling patients and provides proper patient instructions.
• Notifies patients of upcoming appointments in a timely manner.
• Proactively manages clinic schedules, reviews the master schedule, and anticipates requirements and changes to create a well-managed operational flow and positive patient experience; communicates changes with patients and case information to all involved personnel.
• Demonstrates thorough understanding and expertise in the use of computer systems (e.g., Cerner and GE Centricity Business) and accuracy in data entry.
• Works with hospital personnel to resolve issues and accommodate patients.
• Prepares charts for appointments and maintains knowledge of proper chart format.
• Provides estimates of patient liabilities to patients, physicians and insurance companies based on guidelines and/or systems, including copayments, deductibles, coinsurance, deposits, self-pay, or prior balances; includes collection of payment.
• Provides phone coverage as needed; distributes messages to medical personnel using electronic messaging, reads/responds to emails, and retrieves/responds to voicemail within 24 hours per department protocol.
• Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence.
• Ability to work independently and in a team setting to accomplish duties in a timely manner.
• Maintains open lines of communication with management and other staff and maintains a professional demeanor at all times.
• Performs other duties as assigned.

• High school diploma or equivalent
• 2 years experience in a health care setting
• Prior experience in a clerical, administrative, and/or receptionist role
• Excellent communication skills, including the ability to speak, read and write English proficiently
• Comfortable with computers and medical terminology
• In-depth knowledge of all insurance types

• Fire Life Safety Training (LA City). If no card upon hire, one must be obtained within 30 days and maintained by renewal before expiration date (Required within LA City only)

The hourly rate range for this position is $22.00 – $37.40. When extending an offer of employment, the University of Southern California considers factors such as the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual…