Branch Support Representative

Banc of California and Your Career

Banc of California, Inc. (NYSE: BANC) is a bank holding company headquartered in Los Angeles with one wholly‑owned banking subsidiary, Banc of California (the “bank”). Banc of California is one of the nation’s premier relationship‑based business banks focused on providing banking and treasury management services to small, middle‑market, and venture‑backed businesses. The bank offers a broad range of loan and deposit products and services, with full‑service branches throughout California and Denver, Colorado, and full‑stack payment processing solutions through Banc Edge.

The bank is committed to its local communities by supporting organizations that provide financial literacy and job training, small business support, affordable housing, and more.

At Banc of California, our success is driven by our people. We embrace a culture of empowerment, progressive thinking, and entrepreneurial spirit, ensuring our team members have an opportunity to make an impact and play an important role in the future of Banc of California. Our core values – Entrepreneurialism, Operational Excellence, and Superior Analytics – empower us in creating a dynamic and inclusive workplace.

We are committed to supporting your growth and well‑being with comprehensive benefits, career development programs, a variety of employee resource groups, and more. TOGETHER WE WIN®

Branch Support Representative represents our Bank to the community and makes customers feel welcome. They assist clients by providing a superior level of service with their financial transactions and may be required to travel between temporary assignments at branch offices within a designated region. Travel mileage will be paid. All duties are performed in accordance with company policies, procedures, U.S. state and federal laws, and regulations where the company operates.

• Process deposits, withdrawals, check cashing and other Bank transactions, including night depository and ATM.
• Answer questions and resolve problems for customers concerning all services provided by the Bank.
• Identify opportunities to cross‑sell bank products and services and generate referrals to appropriate account managers.
• Review and verify daily reports assigned by Branch Management.
• Process all paperwork associated with transactions, including proper filing or discarding of sensitive information.
• Answer branch telephone calls and assist with customer requests or issues.
• Consistently maintain a balanced cash drawer.
• Adhere to Bank security policies and maintain confidentiality of Bank records and client information.
• Be willing to train in all areas of operations.
• Support, coach and train staff when appropriate.
• Be willing to train and learn in all aspects of new accounts.
• Assist Manager in reviewing regional certifications; regional audits and G.L. reviews.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; promotes working environment free of harassment of any type.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Performs other duties and projects as assigned.

• 2 years of Teller experience is required.
• New Accounts experience is preferred.
• High School Diploma or equivalent is required.
• Basic understanding of cash handling and basic knowledge of 10 key (or can learn) is required.
• Ability to learn key branch systems; basic end‑user knowledge of Word and Excel is required.
• Detailed and accurate with ability to organize and prioritize; highly flexible style is…