Care Navigator​/Receptionist

Busy general practice environment providing care navigation for patient requests to the most appropriate service. First point of contact for patients via triage, telephone and dône desk providing signposting, general assistance, and administration duties on behalf of the patient and practice. Manor Road is a Systm One practice with 14,000 patients, 8 partners and 38 staff.

Project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Work as part of the Care navigation / reception team helping each other to perform duties in a timely manner.

Job responsibilities:

• Administration
  :
  Gain thorough knowledge of all practice procedures; work in accordance with written protocols; perform administration duties including recalls, scanning, registrations of new patients, data entry, and medical records; process patient change of address data.
• Reception
  :
  Receive patients and consult with members of the practice team; cover all reception positions as necessary.
• Care Navigation
  :
  Process appointment requests for the day and future appointments by triage, telephone and in person; navigate patients to allied health professionals and services; handle home visit requests.
• Telephone
  :
  Call patients for clinics, passing information from GP's and otherlevator health care professionals.
• Other tasks
  :
  Ensure building security, gates and alarms; perform any other tasks allocated by managers.

We are an Alias GP Surgery with a central town location, staff parking, and 38 staff who promote teamwork and a positive working environment. The role is ipv working 3 days a week, Wednesday 8:00‑16:30, Thursday 8:30‑17:00 and Friday 10:00‑18:30.

Busy general practice environment providing care navigation for patient requests to the most appropriate service. First point of contact for patients via telephone and reception desk providing signposting, general assistance, and administration duties on behalf of the patient and practice. Manor Road is a Systm One practice with 14,000 patients, 8 partners and 38 staff.

Reports to:

Receptionist Manager and Practice Manager.

Hours:

Wednesday, Thursday and Friday 22.5 hours.

As part of treating patients, staff are entrusted with sensitive personal data. Staff must uphold confidentiality about patients, staff and practice business dataorum.

Assist in promoting and maintaining personal and others' health, safety and security in line with all policies. Activities include using personal security systems, identifying work risks, updating training, infection control procedures and maintaining neat, hazard‑free spaces.

Support the equality, diversity and rights of patients, carers and colleagues. Act in a manner that respects privacy, dignity, needs and beliefs, and maintains a welcoming, non‑judgemental environment.

Participate in training programmes, annual performance reviews, record own development activities and maintain accountability.

Work to maintain quality, alert others to quality or risk issues, assess own performance and contribute to team improvement. Work effectively with other agencies to meet patient needs and manage workload and resources.

Communicate effectively with team members, patients and carers; recognise alternative communication methods and respond accordingly.

Apply practice policies, standards and guidance, share discussions about them with the teamisut maintain a functional team environment, and participate in audit when appropriate.

• GCSE level 4 or equivalent in Maths and English