Customer Service Representative

Logistics Client Support Specialist

Location:

Bethpage, NY (Onsite)

Schedule:

Monday-Friday, Morning Shift

Pay Rate: $23-$25/hr

Contract:

5‑Month Contract-to-Hire (Permanent Opportunity)

Our esteemed client-a global, specialized supply chain integrator serving the Aerospace, Defense, Rail, and High‑Tech industries-is expanding rapidly and seeking a Logistics Client Support Specialist to join their team in Bethpage, NY. This role is ideal for someone who thrives in a customer‑centric environment, enjoys managing complex logistics workflows, and is eager to grow into a long‑term career opportunity.

About the Role

The Logistics Client Support Specialist manages a portfolio of customers with the goal of delivering exceptional service throughout every stage of the order lifecycle. This position plays a key role in supporting distribution material sales, executing RFQ follow‑ups, and ensuring performance targets are met in alignment with objectives set by the Vice President of Sales.

Key Responsibilities

+ Manage customer Requests for Quotations (RFQs) by analyzing requirements, checking stock availability, reviewing purchasing contracts, and referencing prior supplier requests.

+ Prepare customer offers based on the best supply source as determined by Procurement (certifications, pricing, lead time).

+ Conduct RFQ follow‑up activities, including email communication, phone calls, video conferences, and occasional customer visits.

+ Build and maintain strong, sustainable customer relationships by providing clear product and order information, including explaining complex technical details.

+ Proactively address customer complaints and coordinate resolutions with internal teams (Quality & Compliance, Finance, Operations, etc.).

+ Monitor daily KPIs-Sales, Margin, Bookings, OTIF %, Order Book, and more-using BI tools such as Qlik, and implement corrective actions when needed.

+ Support additional duties as assigned to ensure the efficient operation of the company.

Required

Skills & Qualifications

+ Ability to critically review and interpret technical product specifications.

+ Experience monitoring performance targets through BI tools.

+ Strong proficiency in MS Office, especially Excel.

+ Hands‑on experience with SAP and Salesforce.

+ Working knowledge of quality audit processes and Quality Management Systems.

+ Market awareness within supply chain, aerospace, or related industries is a plus.

Employee Value Proposition

Once converted to permanent status, employees receive:

+ Fully paid benefits

+ Three weeks of PTO

+ Opportunity to grow within a rapidly expanding global organization

Job Type & Location

This is a Contract to Hire position based out of Bethpage, NY.

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bethpage,NY.

Final date to receive applications

This position is anticipated to close on Mar 6, 2026.

h4About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all…