Coordinator II - Crisis Services

Overview

Posted Thursday, June 12, 2025 at 4:00 AM

POSITION SUMMARY:

Under the supervision of the START Team Leader, the START Coordinator II is responsible for providing crisis support, linkages, outreach, and consultation services for individuals with a developmental disability and behavioral health needs.

• Works with individuals’ system of support and provides systemic consultation.
• Collaborates with external partners and internal resources to develop services that are person-centered and meet individuals’ needs.
• Prepares agendas and documents outcomes for individual mentoring sessions held with Center for START Services.
• Maintains linkages and relationships with community partners.
• Assists with referrals for consultation and treatment as needed.
• Provides outreach visits to the individuals’ homes, day, and vocational settings as needed.
• Uses the START Action Plan for case planning and strategizing.
• Develops Comprehensive Service Evaluations, Cross-Systems Crisis Prevention and Intervention Plans, intake/assessments, intervention and outcome plans for Resource Center admissions or inpatient hospital admissions and any other applicable documentation of services provided.
• Maintains an active caseload of individuals referred for START Services (variability occurs depending on activity level of cases and the project scope).
• Ensures the coordination of support meetings and crisis plan development for individuals served through START.
• Participates in recurring meetings with START leadership, clinical team, and Resource Center program.
• Participates in National Center for START Services trainings and events.
• Participates in the START Network, which brings together projects from across North America through an online Resource Center, conference calls, select study groups and a meeting at an annual conference as recommended.
• Addresses emergency situations as they occur in the program according to established policies and procedures, and ensure communication of such situations in a timely fashion.
• Maintains on-call responsibilities and supports alternate locations, as required.
• Adheres to flexible schedule that reflects the needs of the program(s).
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.

• Education:
  
  Master’s Degree in Social Work, Psychology, Counseling, or other human service field required
• Experience:
  
  Experience working with people who have IDD, mental health and/or behavioral health needs preferred
• Specialized Training, Licenses,
  
  Certifications:
  
  START Coordinator II certification must be completed within 12 months (may be 18 months for part-time coordinators)
• Knowledge, Skills, Competencies, and Abilities:
  Ability to work with complex systems and an interest in the population is essential;
  Independent, organized, and effective oral and written communication are necessary
• Other Requirements:
  Must…