Critical Time Intervention-Care Manager

Overview

POSITION SUMMARY

Under the supervision of the Critical Time Intervention Team Leader, the Critical Time Intervention Care Manager is responsible for providing time limited evidence-based practice of specialized case management interventions to society’s most vulnerable individuals during times of transition. To facilitate community integration and continuity of care, the Care Manager blends the delivery of intensive supports that meet immediate client needs with assistance aimed at facilitating long-term community integration and continuity of care.

The Care Manager links individuals to longer-term professional and community-based supports that will continue after the service has been completed.

• Assesses for and provides linkages to the appropriate supports
• Identifies methods to maximize independent living skills
• Assists in accessing benefits and appropriate formal services
• Assists in identifying and linking to informal community supports such as social networks and improved family relationships
• Reduces frequency and duration of hospitalizations
• Reduces frequency of emergency department visits
• Reduces utilization of crisis services
• Provides continuity of care regardless of life circumstances or recovery environment
• Promotes harm reduction, linkage to recovery treatment, and support sustained recovery maintenance
• Evaluates client needs in order to provide a personalized plan
• Provides proper education on risk prevention to patients, their families, and support groups
• Ensures clients’ compliance with medications and care plans
• Helps clients make informed decisions by acting as advocate regarding treatment options
• Works collaboratively, building community relationships and serves as a liaison to community partners such as Emergency Departments (ED), inpatient psychiatric units (both Article 28 and 31), and Comprehensive Psychiatric Emergency Programs (CPEP)
• Demonstrates the basic tenets of the CTI Best Practices and Policies and Procedures
• Assists and/or provides support with screening, referral, and crisis services as needed and/or as designated and directed by supervisor
• Actively participates in joint case planning and coordination with internal multidisciplinary team and agency psychiatrists
• Assists with crisis hotline calls and completes proactive appointments
• Provides crisis intervention in response to individuals’ behavioral and emotional needs, including support to individuals, families and team members, in-person and virtually
• Addresses emergency situations as they occur in the program according to established policies and procedures, and ensure communication of such situations in a timely fashion
• Attends in-service training programs, clinical and academic conferences and workshops and other educational presentations to maintain current knowledge of relevant clinical issues and techniques
• Prevents, recognizes and reports abuse toward the people we support
• Raises awareness of existing services, pathways to recovery and helping a person to remove barriers that exist for accessing them
• Assists selecting and utilizing self-directed recovery tools such as Relapse Prevention Planning
• Collects and completes required data and documentation on individual access and utilization of CTI services
• Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds
• Performs other duties as assigned

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/…