Case Manager

Posted Thursday, September 25, 2025 at 4:00 AM

Enjoy making a difference? Join the team at FREE, enriching the lives of others, one individual at a time.

Family Residences and Essential Enterprises, Inc. (FREE) benefits and proudly supports more than 4,000 individuals with intellectual / developmental disabilities, mental illness and traumatic brain injury. It is the mission of FREE to support people of all abilities reach their full potential and thrive in their communities. FREE provides a diverse array of supports and services including: housing; recovery services; transition to work;

employment; day, community and family services; respite; crisis services; education and after school support; specialty health services; and advocacy.

Under the supervision of Director of Entitlements, the Case Worker will assist individuals referred to the agency in managing budgets and government benefits.

• Processes referrals to the program, including creating the client files, setting up the client in the program software and submitting applications and other paperwork necessary for enrollment.
• Assists the Director of Entitlements in completing government reports, including but not limited to:
  Wage reporting, Representative Payee, Continuing Disability Reports.
• Works with the bookkeeper to ensure all bills are paid timely and follows up on any outstanding payments or other issues.
• Maintains all client files according to established procedures.
• Assists the Director of Entitlements in other duties related to the rep payee program.
• Ensures that all required documentation (paper and electronic) is completed/processed appropriately, in a timely manner, and meets quality and compliance thresholds.
• Performs other duties as assigned.

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.
• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/meetings/reviews/committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

• Education:
  • High School Diploma or equivalent required
• Experience:
  • Experience in rep payee services preferred
• Specialized Training, Licenses,
  
  Certifications:
  • Not required, training will be provided upon hire as needed
• Knowledge, Skills, Competencies, and Abilities:
  • Proficient with Microsoft Outlook and Microsoft Word
  • Some knowledge of Microsoft Excel
  • Basic banking knowledge
  • Demonstrates the ability to manage and balance multiple competing priorities while adhering to and meeting deadlines
  • Ability to formulate and sustain positive working relationships with colleagues
  • Effective verbal and written communication skills
  • Bi-lingual (English/Spanish) preferred
• Other Requirements:
  • Valid Driver’s license required

This role is performed in-person.

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.
• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee is required to reach with hands and arms.
• Employee is required to bend, stoop, kneel, crouch or stand on a stool as needed.
• Employee is required to lift 50 pounds at a time.

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow…