Team Member, Customer Service​/HelpDesk

A Little Bit About Zip World

At Zip World our aim is to create extraordinary experiences for our visitors, and our team members. Whether you’re working as an instructor, behind check-in or at one of our restaurants, every day you will be helping to make the visitor experience at Zip World, one to remember.

We are a customer-focused and engaging organisation operated by a group of genuine, adventurous, energetic individuals, all working together to be the best at what they do. When you work with us, it’s important that you have the right skills, knowledge, and experience but it's also vital that you have the right attitude too.

We are proud to be part of the B Corp family, which reflects our dedication to balancing profit with purpose. This status recognises our commitment to high social and environmental standards, transparency and accountability.

Zip World Penrhyn Quarry is our flagship Zip World site and the home of Velocity - the world's fastest zip line! Zip World Penrhyn Quarry has been delivering adventures since 2013 and is set in the dramatic backdrop of Ogwen Valley in Eryri (Snowdonia) National Park. This site also operates the UK’s only mountain kart experience as well as Aero Explorer.

As an Adventure Team Member you will be working on our world-class adventures, helping to create extraordinary experiences for our visitors. You will be kitting up, clipping on, delivering safety briefs and everything in between, all while delivering extraordinary customer service.

• A ‘customer first’ attitude, with drive and enthusiasm to achieve extraordinary visitor experiences.
• Safety conscious, with a professional outlook.
• Energetic and enthusiastic with the ability to work with other colleagues in a dynamic working environment.
• Must like working outdoors in all weathers
• Commutable – which may mean having your own transport as some of our sites are remote without public transport links.

Zip World is a fantastic place to work, and the benefits are as impressive as they are unique. Here are just a few:

• Comprehensive training and support to succeed in your role
• Company pension scheme
• Flexible working patterns
• Easy to use staff app to access rota’s, extra shifts and holiday requests
• Free employee assistance programme
• Mountain Equipment uniform
• Free and discounted access to all Zip World adventures
• Staff discounts at Zip World food & beverage outlets
• Branded clothing discounts
• Incentives and discretionary bonus payments
• Regular and fun social events throughout the year
• Staff accommodation for those willing to relocate
• Discounted gym membership

If this sounds like your ideal job, and you would like to be part of something great, then we would love to hear from you.

Interviews to be held – all successful applications will be invited to attend an interview.

Training & inductions – if you are successful, you will be invited to attend one of our 5 - day paid training programs at the site in Bethesda. We will teach you everything you need to start your journey as an Adventure Team Member.

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

You must be aged 18 or over for this role.

For our candidate privacy policy, please refer to the following link:

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