Retail Keyholder; Store

Retail Keyholder (Store 0184)

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

• Provide best‑in‑class guest service: greet guests promptly, respond courteously, assist with gaming needs, inform about promotions and the trade‑in program, recommend additional items, apply all selling behaviors, and express gratitude to every guest.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point‑of‑Sale (POS) computer system.
• Address guest comments or questions in person or on the phone, answering calls promptly, courteously, and professionally.
• Promote Game Stop’s unique guest benefits, such as the title reservations program and the Pro Rewards loyalty program.
• Ensure that all store areas, including restrooms, are clean, organized, and merchandised according to company guidelines; maintain store fixtures and equipment in proper working order.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, restock merchandise, and move products from the stock room to the front of the store to keep products represented, organized, and alphabetized on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system; complete closeout paperwork and bank deposit slips correctly.
• Check shipments for discrepancies or shortages; record discrepancies in the POS system and report to appropriate management.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring proper labeling and packing list inclusion.
• Inspect associates’ and leaders’ packages and belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures, including all policies in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone; bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required paperwork.
• Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Self‑motivation and ability to work as a team to complete necessary tasks in a timely manner.
• Problem‑solving skills and judgment abilities.
• Follow instructions furnished in written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety…