Divisional Manager - Operations

Job Description - Divisional Manager - Operations ($50-75M)

Job Number:

Primary

Location:

United States - Maryland - Bethesda

Organization: Bethesda

Pay Range: $62,930 to $81,237 (depending on experience)

Job Summary: Manages operational support functions. Works in conjunction with the management team to implement store programs, control and reduce operating expenses while maximizing customer service and operational performance.

• Manage and coordinate store receiving, stocking, customer service, accounting and front-end operations.
• Audit policies and procedures to ensure effectiveness of operations.
• Supervise associates in accounting, janitorial, customer service and other store operational support functions.
• Coordinate store staffing requirements and training programs.
• Develop and maintain work schedules, conduct interviews, hire personnel and monitor payroll expenses.
• Maintain an ongoing associate training program, including new associate orientation, customer service, cash handling, merchandising programs, safety, loss prevention, etc.
• Manage sales audit, cashier cage operation, cash collection and control.
• Oversee collection of accounting data, documents and reports from operational areas and submission to appropriate office for processing.
• Receive and handle customer complaints, determine methods for resolving issues and identify opportunities for increasing customer service and satisfaction.
• Ensure efficient operation of receiving and stock replenishment functions.
• Prepare statistical reports and analysis on controllable expenses (payroll, supplies, janitorial, etc.) and take action to manage expenses to budget and sales trends.
• Coordinate and manage main store maintenance and housekeeping requirements.
• Carry out policy of courtesy and customer service.
• Perform other related duties as assigned.

Training Requirement: Associate must receive Hazardous Material (Haz Mat) training within 90 days of hire per Department of Transportation regulations.

General

Experience:

3 years in administrative, professional, investigative, or other responsible work to gain general knowledge of management practices and administrative processes, skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment.

Educational Substitution: 1 year of academic study above the high school level may be substituted for 9 months of experience; up to a maximum of a 4‑year bachelor’s degree can substitute for 3 years of general experience.

Specialized

Experience:

2 years of progressively responsible experience in administrative, supervisory, managerial, professional or technical work demonstrating knowledge of management principles, practices, methods and techniques. Knowledge of retail and/or services, merchandising principles, procedures, and related activities in accounting, personnel, procurement and distribution management, and store operations.

Retail/Services / Sales/Operations, Customer Service