Sr. Director, Property Management

WHO IS ELME

ELME COMMUNITIES, publicly traded on the NYSE under the symbol ELME , owns approximately 9,500 residential apartment homes in the Washington, DC metro and the Southeast. ELME also owns and operates approximately 300,000 square feet of commercial space in the Washington, DC metro region. We are focused on providing quality housing to under-served, middle-income renters in submarkets poised for strong, sustained demand.

With a proven track record in residential repositioning, we are utilizing the experience and research from the Washington, DC metro region to continue to grow as we geographically diversify into Southeastern markets. We are targeting the deepest demand segments in submarkets with the greatest probability of rent growth out performance and tailoring our specific investment strategy to best create value.

WHY WORK FOR ELME COMMUNITIES?

Elme Communities elevates the living experience for value-conscious renters. We are firm in our belief that everyone, regardless of income level, can take pride in the place they call home, enjoy consistently remarkable service, and a well-maintained community.

With a focus on middle-income renters, and as part of this experience, compassionate customer service, respectful communication, timely, quality repairs, and swift, empathetic follow-through are at the heart of our customer journey. If this resonates with you, you might be a great addition to our growing team.

Financial Management

• Collaborate with asset management to develop detailed annual budgets and monthly reforecasts of community and portfolio performance.
• Drive financial performance of the communities and the portfolio to be in-line with expectations and develop strategic revenue creation and expense control initiatives to maximize profitability.
• Set key performance metrics for communities and hold teams accountable for results.
• Conduct in-depth monthly financial reviews to identify the root cause of variances and develop action plans to achieve expected results.

Talent Management

• Work with Human Resources and Regional Managers to recruit and retain onsite talent with a focus on creating career paths that allow team members the ability to grow their careers with Elme.
• Collaborate with the Director, Learning and Development to identify areas of opportunity and create a training program to develop employee skills and ensure operational consistency across the portfolio.
• Design performance management criteria and incentives to reward team members for their contribution to company and team success and provide them with feedback on progress.
• Enhance the employee experience by creating routine team building and team member appreciation experiences including events that bring team members together.
• Champion company values and diversity and inclusion initiatives to build a strong and inclusive corporate culture at Elme.

Customer Experience

• Collaborate with the Senior Director, Strategic Initiatives to refine the customer journey to ensure superior service at each step of the process.
• Build a culture of customer service excellence focused on the ROOTs (Respectful, kind and empathetic tone, Open and timely communication, Ownership of the solution and Teamwork) of customer service excellence at Elme, making it the focal point of all actions.
• Monitor feedback from customer surveys and online reviews for the purpose of celebrating successes and identifying areas of improvement.
• Empower team members to resolve customer issues and manage all customer escalations to ensure timely resolution.

Leasing and Occupancy

• Drive occupancy by closely monitoring leasing and resident retention, motivating and incentivizing teams to achieve goals and sharing best practices across the portfolio.
• Partner with asset management to monitor market conditions and share insights and recommendations on any suggested adjustments to the pricing strategy.
• Collaborate with marketing to drive community team engagement on social media, support traffic generation initiatives and encourage the use of new marketing tools, such as video tours.

Property Operations

• Develop and implement company policies and procedures for managing day-to-day operations and monitor compliance with internal policies and procedures, federal, state and local laws including fair housing.
• Ensure properties are well-maintained, meeting regulatory and company standards. Ensure all vacant units are made ready for leasing within the expected timeframe for unit turnover.
• Work with the Director, Development and Construction Management and the Director, Maintenance and Engineering to make recommendations for necessary capital improvements and cross-functionally coordinate unit renovations and other capital projects.
• Oversee the portfolio-wide bidding process for service contracts to take advantage of economies of scale and ensure teams follow the proper bidding and contracting process for community-specific work.
• Partner with legal and risk management to address…