Sr. Manager, Training Operations

This position is responsible for the operation of PDA Training and Research Institute (TRI) to include training development, budgeting, selection, planning, and delivery. This position is also responsible for the management of PDA’s training facility in Bethesda, MD, ensuring the facility is operational and efficiently utilized, along with sourcing and supporting training facility locations globally.

This position is responsible for ensuring the continued success of PDA TRI by maintaining and growing existing business and pursuing new business through potential training event, facility, and partnership opportunities.

The ideal candidate must be ambitious with a desire to lead and grow the department. They must be self-driven with a positive attitude and sense of ownership for their work. Experience in aseptic processing and contamination control within the pharmaceutical manufacturing industry is preferred.

Training Development and Delivery

• Ensures development and delivery of PDA training content and coordination of external trainers delivering content.
• Ensures training events are interactive and utilize hands-on activities when necessary.
• Works with other departments and external sources for design and development of training events.
• Ensures consistency in the quality of training events, initiatives, and materials.
• Works with the VP of TRI to provide and edit all marketing media for TRI.

Training Event Management

• Works with the VP of TRI to ensure metrics that measure the performance and success of ongoing training events are in place to identify are performing well and those where improvement is needed.
• Prepares and presents verbal and/or written communication regarding PDA TRI training events when requested.
• Develops, establishes, and maintains systems, processes and procedures in support of training event delivery.
• Manages master training event schedule by reviewing PDA and competitor organization event schedules for potential conflicts, analyzing historical performance, and understanding current industry landscape and needs.
• With the VP of TRI, audits training events and materials to ensure appropriateness and exclusivity of content for target audiences.

Business Development and Partnerships

• Works with the VP of TRI to identify opportunities for campaigns, services, and distribution channels that will lead to an increase in revenue or decrease in operating costs.
• Presents to and consults with industry professionals on business trends with a view to developing new training events or revising existing training event offerings.

Operations Management

• Works with the Vice President of TRI for the formulation of training event strategies, initiatives, and materials that will address the identified training event needs to support the industry.
• Facilitates resolution of quality and operational issues in a timely manner.
• Ensures training facility in Bethesda, MD, is maintained and utilized efficiently.
• Ensures other training facilities being used for TRI courses are adequate for delivery of training events.
• Works with the Vice President of TRI to manage training event supplies along with maintaining existing supplier partnerships and seeking new partnerships.
• Ensures department’s Standard Operating Procedures (SOPs) are up to date.
• Facilitates resolution of operational issues in a timely manner.

Department Leadership

• Supervises TRI staff (coordinators, etc.) (Direct Reports).
• Represents PDA TRI as a part of the Education Advisory Board.
• Coordinates communication with internal cross functional teams for quality issues.
• Provides exceptional leadership skills to the organization including hiring, mentoring, and developing staff.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Ability to organize, prioritize and handle multiple, time-sensitive tasks; strong oral and written communication and interpersonal skills; must be team oriented and willing to assist others with critical deadlines as needed; must understand laboratory processes and systems.

Experience in sterile product operations, including aseptic processing and…