Manager Of & Adjustments

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JOB TITLE:

MANAGER OF RENEWALS & ADJUSTMENTS

LOCATION:

BETHESDA, MD

Multifamily Asset Managers (MAM) is a private sector partner of Pennsylvania Housing Finance Agency (PHFA), taking responsibility for the implementation of asset management core tasks under HUD’s Section 8 Performance Based Contract Administration program. It is our goal to deliver the most professional real estate and property management support available. Expertise in project based Section 8 Contract compliance is critical to achieving this goal.

MAM is seeking a Manager of Renewals & Adjustments located in either Bethesda, MD or Okemos, MI. The Manager of Renewals & Adjustments is responsible for supervising the performance of Financial Analysts in performing the Rent Adjustment and Contract Renewal functions required under the Section 8 Performance-Based Contract Administration program.

• Perform initial screening of all incoming rent adjustment and contract renewal packages and log into document management system.
• Assign all incoming rent adjustment contract renewal packages to Financial Analysts based on workload and experience.
• Perform final screening, review, and quality control of all rent adjustment and contract renewal packages for accuracy and compliance with HUD requirements.
• Communicate with owners/agents regarding their rent adjustment and contract renewal submissions.
• Create and/or update training materials. Train all Financial Analysts in performance of their tasks.
• Review all rent appeals submitted by owners.
• Review monthly logs for accuracy.
• Ensure all deadlines for processing rent adjustments and contract renewals are met.
• Provide contract renewal and rent adjustment training to owners/agents on a semi-annual basis.
• Travel to attend conferences and meetings as required.

• Expert knowledge of the Section 8 Renewal Policy and other HUD program rules and regulations.
• Knowledge of rental housing industry and practices.
• Proven ability to deal with change and with situations that do not always have a process or system in place.
• Ability to work with a broad spectrum of individuals at all levels.
• Excellent problem-solving skills that include identification and resolution of problems in a timely manner through the gathering and analyzing of information.
• Excellent oral communication skills. Proven ability to speak clearly and persuasively in positive or negative situations, demonstrate group presentation skills and conduct productive meetings
• Ability to present data and information in a clear, concise manner.
• Strong written communication skills. Able to produce a written work product that is appropriate to the audience and written in a clear and concise manner that effectively gets the message across. Proven ability to compose memorandum, reports, instructions, project plans and other written materials as required for the position.
• Proven ability to delegate work assignments, give authority to work independently, set expectations and monitor, delegated activities.
• Ability to communicate with management and include appropriate individuals in planning, decision-making and process improvement.
• Identify ways to develop and promote quality. Demonstrate accuracy, thoroughness and strong attention to detail.
• Ability to make decisions. Exhibit sound and accurate judgment and make timely decisions.
• Excellent project management skills, organizational skills and ability to manage competing priorities.
• Ability to set priorities, meet deadlines and work in a fast‑paced environment.

• Ability to use Windows, Word, Excel, PowerPoint, and Outlook at an Intermediate level required.
• Ability to learn and operate in‑house program management and applications database.
• Ability to operate office equipment, including but not limited to copiers, scanners, printers and telephones.

• Bachelor’s Degree in a business‑related field, preferably Finance or Accounting, with substantive accounting coursework or experience.
• Five or more years of experience in Section 8…