Program Manager

Overview

Location:

Bethesda, MD (NIH Campus) / Hybrid Remote

Dynanet Corporation Overview:
Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world.

Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape.

Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

Dynanet is seeking an experienced Program Manager to serve as Key Personnel supporting a large, multi-disciplinary IT operations and modernization program for the National Institutes of Health (NIH). This role is responsible for organizing, directing, and managing all aspects of contract operational support functions involving multiple complex and inter-related project tasks across a diverse IT service portfolio supporting approximately 3,000 federal employees and contractors.

The Program Manager will provide overall direction of program activities, maintain contractor interface with senior levels of the customer’s organization, and ensure all program tasks, deliverables, schedules, and costs conform to contractual requirements.

• Organize, direct, and manage all aspects of contract operational support functions involving multiple complex and inter-related project tasks, often requiring management of contractor personnel across multiple locations.
• Provide overall direction of program activities and serve as the primary liaison between Dynanet and senior NIH department leadership.
• Consult with government and contractor personnel to formulate and review task plans, schedules, and deliverables, ensuring conformance with program requirements, performance standards, and contractual obligations.
• Establish and maintain technical and financial reports to show progress of projects to management and customers; ensure timely, accurate reporting to COR and government leadership.
• Oversee IT Operations & Maintenance, End-User Support, Application Development, Network Services, and 24/7 monitoring functions supporting 400+ Windows/Linux servers, 1.1+ PB of storage, and 3,000 workstations.
• Ensure SLA compliance for incident response/resolution, system availability, and service delivery across all IT domains.
• Direct teams providing Tier 1–Tier 3 service desk support, managing 20,000+ annual incidents, and coordinating on-call support for critical services.
• Ensure adherence to federal IT security policies, FISMA requirements, NIST guidelines, and NIH/HHS security standards.
• Manage and control funds and resources using complex reporting mechanisms; ensure accurate forecasting, budgeting, and financial oversight.
• Oversee procurement activities, vendor relationships, hardware/software installations, and lifecycle management.
• Support business development activities by identifying and assisting in the acquisition of potential new work aligned with program capabilities.
• Ensure compliance with NIH/HHS Enterprise Performance Life Cycle (EPLC) processes and documentation requirements.
• Oversee documentation governance including SOPs, runbooks, playbooks, system diagrams, contingency plans, and DR documentation in accordance with SOW requirements.
• Provide program-level oversight of ICS/OT modernization and security activities within the FACNet environment.
• Ensure compliance with OIIT backup, contingency,…