ServiceNow Developer

Job Title:

Service Now Developer
Job Category:
Information Technology
Time Type:
Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type:
Regular
Percentage of

Travel Required:

None
Type of Travel:
None

CACI is seeking a Service Now Developer to join our Development Team on the Luke Program. You will support our client with design, creation, deployment, and maintenance of multiple Service Now scoped applications supporting the Intelligence Community. Bring your talent, sense of urgency, and innovative ideas to our talented Agile development team who are currently developing solutions and solving business problems using Service Now!

• Develop, maintain, and enhance applications on the Service Now platform including, but not limited to, ITSM, SPM/PPM, APW, CMDB, ITOM/ITAM, CSM, ATF, Dev Sec Ops , Service Portal, HR Module, Change Management, Custom Development, etc.
• Develop and unit test, hold code reviews, and help to build the pipeline for continuous integration/continuous delivery.
• Customize Service Now applications and facilitate rollout of new applications and modules and configure application UI, workflow, and API.
• Create, maintain configuration management on the Service Now platform in all environments.
• Collaborate effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests.
• Confer with Mission Partners to define their information technology goals and advise in the re‑engineering of business processes to meet those goals.
• Provide expertise in standards and validations (e.g., ISO 9000).
• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
• Act as key coordinator between multiple project teams to ensure enterprise‑wide integration of re‑engineering efforts.
• Champion awareness training and implementation of business processes.
• Develop process documentation, testing, workflows, and work plans.
• Lead and/or participate in requirements presentations to leadership and Mission Partners as required.
• Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks.

Required:

• Must be a U.S. Citizen with an active Top Secret (TS)/SCI Clearance with Polygraph.
• Bachelor’s degree preferably in an IT related field and a minimum of 6 years of related experience; or a Master’s with 4 years of experience; an Associates with 8 years of experience.
• Extensive backend development experience with JavaScript’s programming language and how it applies to Service Now, along with Service Now Glide.
• Service Now developer certification, preferably Certified System Administrator (CSA).
• Understanding of and support with, best practices across both commercial and federal sectors as it relates to workflow and process management.
• Excellent interpersonal skills with proven ability to team with industry partners.
• Ability to estimate work effort requirements efficiently and appropriately.
• Ability to communicate effectively in a fast‑paced environment.
• Strong public speaking skills and professional demeanor required.
• Experience in scrum and agile frameworks for development to include task management, performing stand‑ups and sprint reviews, gathering requirements, and creating documentation.

Desired:

• Configuration Management experience and certifications.
• Graphics design or UX/UI design experience.
• Experience in HTML/CSS and Jelly scripting.
• Previous work within the Intelligence Community.

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

Together, we will advance our nation’s most…