Desktop Manager

** Description*
* Leidos' Health and Services Sector is seeking a Desktop Manager to work onsite full time in Bethesda, MD.

Candidate MUST:

be local to the DC area and able to work onsite 5 days a week AND

be a US Citizen or US Person (Green Card Holder) with the ability to obtain a Public Trust Clearance.

The Desktop Support Manager is a hands-on technical leader responsible for overseeing a team of approximately 10 junior to senior desktop engineers supporting a secure enterprise Windows environment. This role combines people leadership, operational oversight, and direct technical engagement in escalations, image management, endpoint security, and service delivery.

** Responsibilities*
* + Oversee the design, maintenance, and optimization of Windows 11 desktop images.

+ Provide advanced troubleshooting support for operating systems, applications, mobile devices (iOS/Android), and peripherals.

+ Act as final escalation point for complex Active Directory, Group Policy, endpoint security, and deployment issues.

+ Oversee application packaging, testing, validation, and controlled deployments.

+ Ensure proper workstation security configurations including encryption, antivirus, firewall settings, and patch management.

+ Support and oversee desktop virtualization platforms and endpoint management solutions.

+ Participate directly in high-impact, VIP, or enterprise-wide incidents.

+ Monitor and manage Service Now queues, ticket quality, SLA adherence, and performance metrics.

+ Establish and enforce standard operating procedures (SOPs) and documentation standards.

+ Ensure accurate asset lifecycle management and hardware refresh planning.

+ Coordinate onboarding/offboarding activities in compliance with security policies.

+ Lead root cause analysis efforts and drive preventative solutions.

+ Maintain compliance with Federal, NIH, or other regulatory standards where applicable.

+ Ensure adherence to enterprise security baselines and configuration standards.

+ Oversee endpoint encryption, patching cadence, vulnerability remediation, and audit readiness.

+ Partner with Cybersecurity and Infrastructure teams to maintain secure desktop operations.

+ Support audit responses and documentation requirements.

+ Lead, mentor, and develop a team of ~10 desktop engineers (Tier 1-Tier
3).

+ Provide technical guidance and serve as escalation point for complex desktop, imaging, and application issues.

** Required Qualifications*
* + Bachelor's degree in computer science or related field (or equivalent experience).

+ 7+ years of enterprise desktop support experience.

+ Or AA with 9 years of experience

+ 3+ years of leadership or supervisory experience.

+ Strong hands-on expertise with:

+ Windows 11 enterprise environments

+ Active Directory, Group Policy, DNS/DHCP fundamentals

+ Endpoint security controls (encryption, AV, firewall, patching)

+ Image creation and automated deployment tools

+ Service Now or similar ITSM platform

+ Experience operating in secure, regulated, or government environments.

+ Strong troubleshooting and root cause analysis skills.

+ Excellent written and verbal communication skills.

** Required Certifications*
* One or more of the following certifications:

+ CompTIA Security+, Network+, or equivalent

+ ITIL Foundation (preferred)

+

Experience with endpoint management tools (SCCM, Intune, MECM, JAMF, or equivalent).

** Preferred Qualifications*
* + Experience supporting Federal, NIH, or HHS environments.

+ Experience managing desktop virtualization environments.

+ ITIL Foundation certification.

+ Microsoft enterprise certifications.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

** Original Posting:*
* February 12, 2026

For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original…