Technology Analyst, ServiceNow Developer

Job Description

JOB SUMMARY

We are looking for a Service Now Developer to support the development and implementation of the Service Now IT Asset Management (Hardware Asset Management and Software Asset Management) capabilities within the Service Now Platform. The Service Now Developer role is technical in nature and will work with the Sr. Director, Technology Asset Management, Director of the Service Now Platform, the Service Now Architect, the Service Now administrators, the Service Now CMDB and ITOM Discovery teams as well as Asset Managers and business stakeholders of the platform.

CANDIDATE PROFILE

Education and Experience

Required:

• Bachelors degree in Information Technology, Computer Science or a related field, or equivalent experience

• Service Now Certified Implementation Specialist (CIS) - IT Asset Management Certification or equivalent

• 5+ yrs of hands-on experience with Service Now ITAM, ITOM and/or ITSM

• 2+ yrs of experience in gathering, analyzing and communicating requirements

• 2+ yrs of experience in systems administration and/or configuration management

• Excellent analytical and problem-solving skills, with the ability to translate complex requirements into actionable plans.

• Strong communication and interpersonal skills, with a proven track record of working effectively with cross functional teams and stakeholders.

• Deep functional and technical knowledge of Service Now ITAM Modules (Hardware Asset Management and Software Asset Management), Configuration Management Data Base (CMDB) and the IRE.

• Understand maturity of the ITAM modules from Service Now and the impact to current business processes and the SN platform.

• Proven experience in implementing and managing ITAM solutions with a focus both Hardware and Software Assets

• Strong knowledge of ITIL processes and how they relate to ITAM (HAM/SAM) practices

Preferred:

• Ability to design and execute asset management strategies that align with Marriott business objectives and industry best practices

• Knowledge of orchestration for Automating IT Processes

• Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script includes, business rules, security rules and workflow development with workflow studio and flow designer

• Experience with scripting languages such as JavaScript, Angular.js, Perl and Powershell

• Experience loading data into Service Now from third party system using Web Services and Import sets

• Understanding of key technologies used to build Service Now integrations including Integration Hub, SSO, Rest Services etc

• Experience in Agile and Scrum development approaches

• Hands on experience creating and maintaining APS and data integration processes between Service Now and Other Services

• Certified Service Now Administrator (CSA) (or ability to obtain in 90 days)

• Experience in integrating Service Now ITAM with other enterprise systems and third-party applications

• Knowledge of Service Now Common Service Data Model (CSDM).

• Strong ability to carry out assigned tasks independently with little supervision

• Experience with planning solutions focused on low code/no code implementations while minimizing customizations.

• Experience in designing and developing solutions with SaaS solutions such as Service Now in an Agile Software Development environment.

• Strong understanding of the software development life cycle (SDLC).

• Demonstrated success leading small-to-medium scaled initiatives.

• Proven ability to effectively prioritize and execute tasks in a high-pressure environment.

• Knowledge of business environment, service requirements, and hospitality culture.

• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action.

• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business.

• Experience in working with multi-vendor development environment.

• Experience in working with multi-tiered applications.

• Understanding of relational databases and T-SQL

• System integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP REST/SOAP

• Experience with one of more scripting languages: java script, Python, Perl, Unix Shell, Windows Shell

• Business rules, script includes, UI Actions, Scheduled Jobs - all scripted aspects of ITSM Platforms

• Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms

• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members

• Fundamental knowledge of TCP/IP ports and firewalls, network protocols, IP networks and networking infrastructure

• Strong analytical, problem-solving, and decision-making capabilities.

• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment.

• Experience of working with Service Now platform for global customers.

• Agile/Scrum certifications

• ITIL Foundations Certification

Core Work…