Desktop Engineer

Description

JOB DESCRIPTION
The Desktop Engineer - Junior provides Tier 1 and Tier 2 desktop support in a secure, enterprise Windows environment. This role supports the build, deployment, maintenance, and troubleshooting of desktop systems, peripherals, and end-user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies.

Key Responsibilities
Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices.
Provide day-to-day support for workstations, laptops, printers, and peripherals in a Windows networked environment.
Support mobile and handheld devices, including Android and iOS smartphones and tablets.
Assist with the deployment of desktop images and applications, including automated deployment tools.
Perform basic software testing and validation for new or upgraded applications prior to deployment.
t Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed.
Follow documented procedures to assist with application installations, upgrades, and patches.
Maintain accurate and up-to-date technical documentation, including system configurations and troubleshooting steps.
Assist with Active Directory tasks, including user and computer account management and group membership updates.
Support workstation security configurations, including encryption, antivirus, firewall settings, and patching.
Participate in desktop virtualization support activities and assist with technology evaluations as assigned.
Provide excellent customer service, communicating clearly with users and ensuring timely issue resolution.
Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets.
Required Skills & Competencies
Working knowledge of Windows 11 desktop operating systems.
Basic understanding of desktop hardware components, peripherals, and printers.
Familiarity with Windows infrastructure/networking concepts, including but not limited to Active Directory, DNS, and DHCP.
Understanding of endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts.
Strong problem-solving and critical-thinking skills with a willingness to learn.
Ability to follow procedures, manage multiple tasks, and document work accurately in a high stressed environment.
Strong verbal and written communication skills with a customer-focused mindset.
Required Experience
3 years of experience providing desktop or technical support in an enterprise or corporate environment.
Hands-on experience supporting Windows desktops, laptops, and peripherals.
Experience working in a large organization or government environment is a plus.
Desired Skills
Exposure to macOS support.
Familiarity with mobile device management (MDM) solutions.
Basic knowledge of Windows Server environments.
Prior experience supporting Federal or NIH/HHS environments.
Certifications

Required:

CompTIA A+, Network+, or Security+
Highly Desired:
Microsoft entry-level certifications (MCP or equivalent)
Education
A.A. in Computer Science or related field with 3 years of relevant experience
OR
B.S. in Computer Science or related field with 2 years of relevant experience
Conversion Salary: 70k
Skills
Desktop, Windows, Active directory, itsm, endpoint protection, macos, mdm, windows server
Top Skills Details
Desktop,Windows,Active directory,itsm,endpoint protection
Additional Skills & Qualifications
Must be eligible to obtain Public Trust Level 5 clearance
Job Type & Location
This is a Contract to Hire position based out of Bethesda, MD.
Pay and Benefits
The pay range for this position is $26.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Bethesda,MD.
Final date to receive applications
This position is anticipated to close on Mar 10, 2026.
>

About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with…