Desktop Engineer

Description

Leidos’ Health Sector is seeking a Desktop Engineer – Junior to work full time onsite in Bethesda, MD.

• Be local to the DC area, willing to work full time onsite in Bethesda, MD.
• Be a U.S. Citizen or U.S. Person (Green Card Holder) currently located in the United States for the current three of five years with the ability to obtain a Public Trust Clearance.

The Desktop Engineer – Junior provides Tier 1 and Tier 2 desktop support in a secure, enterprise Windows environment. This role supports the build, deployment, maintenance, and troubleshooting of desktop systems, peripherals, and end‑user applications while delivering a high level of customer service. The position works under the guidance of senior desktop engineers and follows established standards, procedures, and security policies.

• Assist in building, configuring, and maintaining Windows 11 desktop images according to established standards and best practices.
• Provide day‑to‑day support for workstations, laptops, printers, and peripherals in a Windows networked environment.
• Support mobile and handheld devices, including Android and iOS smartphones and tablets.
• Assist with the deployment of desktop images and applications, including automated deployment tools.
• Perform basic software testing and validation for new or upgraded applications prior to deployment.
• Troubleshoot and resolve desktop and application issues, escalating complex problems to senior engineers as needed.
• Follow documented procedures to assist with application installations, upgrades, and patches.
• Maintain accurate and up‑to‑date technical documentation, including system configurations and troubleshooting steps.
• Assist with Active Directory tasks, including user and computer account management and group membership updates.
• Support workstation security configurations, including encryption, antivirus, firewall settings, and patching.
• Participate in desktop virtualization support activities and assist with technology evaluations as assigned.
• Provide excellent customer service, communicating clearly with users and ensuring timely issue resolution.
• Maintain service tickets in Service Now, adding information regarding incident details and closing resolved tickets.

• Working knowledge of Windows 11 desktop operating systems.
• Basic understanding of desktop hardware components, peripherals, and printers.
• Familiarity with Windows infrastructure/networking concepts, including but not limited to Active Directory, DNS, and DHCP.
• Understanding of endpoint security fundamentals, such as antivirus software, encryption, and Group Policy concepts.
• Strong problem‑solving and critical‑thinking skills with a willingness to learn.
• Ability to follow procedures, manage multiple tasks, and document work accurately in a high‑stressed environment.
• Strong verbal and written communication skills with a customer‑focused mindset.

• Associate of Arts in Computer Science or related field with 3 years of relevant experience, or
• Bachelor of Science in Computer Science or related field with 2 years of relevant experience.
• CompTIA A+, Network+, or Security+.

• 3 years of experience providing desktop or technical support in an enterprise or corporate environment.
• Hands‑on experience supporting Windows desktops, laptops, and peripherals.
• Experience working in a large organization or government environment is a plus.

• Microsoft entry‑level certifications (MCP or equivalent).

• Exposure to macOS support.
• Familiarity with mobile device management (MDM) solutions.
• Basic knowledge of Windows Server environments.
• Prior experience supporting Federal or NIH/HHS environments.

$52,000.00 – $94,000.00

January 23, 2026 – The requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the posting date.

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