Information Technology Support Specialist

Overview

Role: IT Support Analyst/ HAM Operation Analyst

Location:
Bethesda, MD (3 days onsite).

The Hardware Asset Management (HAM) Operations Specialist is responsible for supporting executing of end-to-end asset lifecycle activities, ensuring accurate tracking, compliance, and governance of IT hardware assets. This role focuses on handling returned consignments, validating redeployment, managing disposal processes, updating asset records, and coordinating legal hold checks in alignment with organizational policies and Service Now HAM Pro standards.

• Move received consignments from vendors to designated storage rooms and verify asset condition.
• Validate assets for redeployment readiness and update status accordingly.
• Transfer assets to disposal storage as per policy and ensure compliance with guidelines.
• Update each RITM and asset record accurately in Service Now HAM Pro.
• Maintain audit-ready documentation for all asset movements.
• Coordinate with the legal team for legal hold checks before disposal.

• 1-3 years of experience in HAM Ops area. Understanding of SAM aplus
• Strong understanding of IT asset management principles and compliance standards.
• Excellent attention to detail and ability to maintain accurate records.
• Good communication skills for cross-functional coordination (legal, procurement, operations).
• Familiarity with ITIL practices and asset governance frameworks.
• Functional experience with Service Now HAM Pro workflows and asset lifecycle processes is required

Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).