Program Manager​/Senior Program Manager

Location: Rockville, MD

Work Type: Hybrid Work (Minimum 3 days onsite – may extend based on client meetings, delivery needs, and proposal support)

Required Clearance: Ability to Obtain Public Trust

Job Title: Program Manager / Senior Program Manager (Federal IT Modernization & O&M)

LCG Inc. is seeking a Program Manager / Senior Program Manager to lead the execution, governance, and day-to-day delivery of a large, multi-workstream federal IT program. This role is accountable for end-to-end program performance across custom application development and modernization, platform delivery (including Service Now), enterprise architecture, database services, infrastructure coordination, and ongoing operations and maintenance (O&M) in a regulated federal environment.

The Program Manager serves as the primary delivery owner and relationship lead for federal stakeholders in balancing competing priorities, managing cross-team dependencies, driving delivery discipline, and ensuring commitments are met with transparency and predictability. This role partners closely with Product Owners, technical leads, Business Analysts, QA, developers, operations teams, security stakeholders, and leadership to ensure work is well-scoped, properly governed, and delivered with measurable outcomes.

The role also owns key planning and financial management activities, including forecasting, resource planning, budget tracking, and support for growth/capture activities.

• Lead execution and governance across a multi-team portfolio spanning Business Analysis, QA, Development (Java/.NET), Service Now, Enterprise Architecture, O&M, and Database work streams.
• Own program delivery outcomes across multiple initiatives running concurrently (i.e., modernization efforts, backlog delivery, enhancements, sustainment, integrations, infrastructure changes, and compliance-driven work).
• Establish and maintain delivery predictability through strong program controls (i.e., release planning, milestone tracking, dependency management, capacity planning, and throughput reporting).
• Ensure work transitions cleanly from intake through delivery, release, and sustainment, minimizing ambiguity, churn, and scope creep.

• Serve as the primary client-facing leader responsible for managing expectations, building trust, and driving alignment across federal stakeholders.
• Lead executive-level status reviews, roadmap discussions, release planning forums, and working sessions with Product Owners and customer leadership.
• Maintain proactive, transparent communication on delivery health, risks, tradeoffs, and decision points, ensuring federal oversight expectations are met.
• Drive timely stakeholder decisions, approvals, and escalations required to meet delivery commitments.

• Partner closely with Product Owners and Business Analysts to shape demand into a governed and executable delivery plan (i.e., prioritized backlogs, quarterly roadmaps, milestones, and release schedules).
• Ensure requirements are clear, testable, and implementation-ready (i.e., acceptance criteria quality, definition of ready/done, traceability, and stakeholder validation).
• Balance business priority, technical feasibility, risk, and capacity constraints to optimize execution across teams and avoid priority churn.

• Establish and maintain program-level RAIDs (Risks, Assumptions, Issues, Dependencies) and drive mitigation planning and follow-through.
• Proactively identify and manage delivery risks (i.e., cross-team dependencies, technical constraints, environment instability, stakeholder availability, approval cycles, vendor constraints, and security/compliance impacts).
• Ensure consistent governance artifacts and delivery hygiene (i.e., status reporting, action tracking, decision logs, release readiness, and change coordination).
• Drive issue resolution through structured escalation paths, ensuring rapid recovery when delivery risks materialize.

• Oversee sustainment and operational performance across production and lower environments, ensuring stability, responsiveness, and continuous improvement.
  Coordinate incident response, prioritization, and root cause follow-up with operations and engineering teams (i.e., recurring issues, environment reliability, deployment readiness).
• Ensure monitoring, operational procedures, and service performance expectations are met (i.e., SLAs, backlog responsiveness, release windows, after-hours support coordination).
• Drive improvements in operational maturity and delivery resilience across the program.

• Own program staffing strategy and workforce planning (i.e., resourcing by workstream, capacity/utilization, onboarding, skill alignment, and surge planning).
• Manage program financials and…