IT Specialist; Customer Support​/System Administration

About the Position: This position is located in the department of Information Technology (ITD) Support Services Branch at Walter Reed National Military Medical Center. The work is performed in a typical office setting and a server room.

This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD to recruit and appoint qualified candidates to positions in the competitive service.

• Evaluate desktop performance using software and hardware monitoring tools.
• Coordinate with other DoD and civilian information systems personnel regarding EUD operations.
• Develop and manage customer service performance requirements.
• Ensure the application of information security/information assurance policies.
• Apply knowledge of evaluative methods to analyze data and apply results to problem resolution.

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position requires IA Technical Level II certifications be attained within 6 months of assignment to the position and maintained thereafter.
• Position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.
• Incumbent will be required to perform on call duties or work after hours on an emergency basis common to hospital operations.
• Travel up to 20% may be required.
• This position may require the incumbent to work weekends and/or holidays.
• Moderate to heavy lifting up to 45 pounds is required.
• This position has been designated Mission Essential. In the event of severe weather conditions or other such emergency type situations, the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• Tier 1:
  This position is subject to a background investigation to determine your suitability for Federal employment.