FLEX Manager, Ad Operations

As a FLEX Manager, Ad Ops you will play a pivotal role in Marriott’s future by developing processes to execute and scale advertising operations across MAR
RIOTT MEDIA
, Marriott’s fast growing commerce media network. You will provide critical media management functions for advertising campaigns and will serve as the point of escalation for any issues with ad deployment or performance. You are expected to be versatile and willing to tackle complex technical problems to ensure the media program scales and grows efficiently and effectively.

Reporting into the Sr. Manager, Ad Ops Lead, you will be responsible for supporting the end-to-end execution of advertising campaigns across MAR
RIOTT MEDIA
’s owned digital (web, email, app), offsite digital (programmatic & paid social), and on-property (guest room TV, Wi‑Fi Portal). This role includes managing campaign setup within internal platforms, supporting QC / deployment reviews, confirming campaigns align with best practices, and ensuring internal and external stakeholders are engaged in operations as needed. You are someone with a growth mindset and one who truly thrives in a fast-paced environment undergoing ongoing transformation.

You are naturally curious and stay current on the Mar Tech / AdTech ecosystem, digital marketing, and commerce media landscape.

• 4-year degree from an accredited university in Business Administration, Marketing, or related major
• 3+ years of experience in digital media and/or retail/commerce media with a strong product or operations background
• 1+ years of experience with ad-serving technologies (e.g., Google Ad Manager, Koddi, Magnite)
• Strong understanding of programmatic, managed service, on/offsite advertising, and online advertising operations and technology
• Fluent in digital media and online measurement: impressions, CTR, CPMs, eCPMs, uniques, pageviews, visits, viewability, demo comps, etc.

Education and Experience Preferred

• Master’s degree from an accredited university in Business Administration, Marketing, or related major
• Familiarity with display, search, and social advertising and key platforms (e.g., Google Ads, Meta, etc.)
• Familiarity with demand-side platforms (e.g., The Trade Desk, Google Display & Video 360, etc.)
• Knowledge of digital media channels, operations, and online advertising

CORE WORK ACTIVITIES

Primary Activities

• Support all aspects of campaign production & execution, including ad unit development, campaign creation, trafficking tags & creative, targeting implementation, and campaign QC.
• Create process mapping and support the development of operational roadmaps & document considerations for potential solution integrations and technology deployments.
• Work closely with Product team and technical providers to ensure delivery and flawless execution of campaigns.
• Directly support troubleshooting & reconciliation processes, serving as the escalation point around all operational issues.
• Review and analyze campaigns daily to ensure full delivery and optimize performance.
• Oversee advertising operations performance metrics and produce regular reporting to identify potential optimization opportunities.
• Provide Sales & Media Planning teams with campaign insights and recommendations to improve performance and pacing.
• Collaborate with the billing team to ensure Ad Operations processes & reporting enable the billing team to execute invoicing, reconciliation, and reporting.
• Collaborate with the creative team to ensure that all campaign creative needs are fulfilled on time and to advertiser & Marriott’s specifications and standards.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee…