IT Systems Administrator

Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation’s leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including benefits administration, employee onboarding and much more. Employee Navigator is the leading broker-centric benefits administration and HR platform in the US serving over 175,000 companies.

We’ve been recognized as one of The Washington Post’s Top Workplaces for eight consecutive years — and in 2025, we proudly earned our first Top Workplace award in Salt Lake City in our very first year of eligibility. Join us to help carry on our award-winning culture and be part of building something new and meaningful here!

Data security and efficient IT operations are important to us and as a result we are looking for a sharp candidate with a strong IT troubleshooting and systems administration background to support our growing organization and help strengthen our IT practices. The IT Systems Administrator will support our organization in a number of ways including Microsoft 365 and Azure administration, device management through Intune and Apple MDM, improving IT workflows, and managing hardware logistics.

Our ideal candidate will be a critical thinker who consistently seeks to improve processes and their own knowledge, strives for high-quality work, genuinely wants to help others, and is looking for a long-term place to grow their career. We’re looking for individuals to join the team who very much want to know why something happened in addition to just that it happened.

We have a lot of ideas but are hopeful your perspective will push us forward together to deeper understanding.

* Please note!
* This is an onsite role working out of our Bethesda, MD office.

• Take ownership of IT operations, systems administration, and technical projects for the Bethesda office, with a focus on improving and maturing operational processes
• Serve as an escalation point for remote and on-site technical issues, supporting IT Specialists and guiding them through complex troubleshooting
• Lead management of Intune, Apple Business Manager, and other MDM platforms, including device compliance, configuration policies, and deployment workflows
• Develop and refine device provisioning processes for macOS and Windows, leveraging automation, scripting, and modern management practices
• Provide advanced support through the ticketing system, focusing on root-cause analysis, long-term remediation, and documenting solutions for the broader team
• Oversee onboarding and offboarding workflows, improving account creation, access