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HelpDesk/Support Technical Support

IT Service Desk Specialist II - Expert Escalation & Support

Job in Bethesda, Montgomery County, Maryland, 20811, USA
Listing for: Nalu Federal
Full Time position
Listed on 2025-12-08
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A technology services company is looking for an IT Service Desk Specialist Level II to provide support for hardware and software issues. This role requires four years of experience in technical assistance, ideally within a fast-paced IT environment, and a Bachelor's degree or equivalent. You'll be responsible for troubleshooting user problems, managing incidents, and creating documentation to improve service delivery metrics.

A comprehensive benefits package, including health, dental, and vision insurance, will be offered.
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