Integrations Support Specialist II

Integrations Support Specialist II

Company: Zoom Info

Zoom Info is looking for an experienced, results-oriented Integration Support Specialist who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.

• Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform and its integrations.
• Effectively triage and manage escalations to engineering teams for issues that can’t be resolved.
• Document best practices and other useful information to better enable our customers through our online support tools.
• Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of Zoom Info products and services.
• Learn third-party products and their integrations to educate and guide customers on usage and product adoption.
• Identify renewal risks and upsell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal.
• Other related duties as assigned.

• Bachelor’s degree preferred and/or 2-3 years of equivalent work experience in a SaaS organization.
• Proven ability to multi-task and successfully manage multiple priorities simultaneously.
• Must have a strong attention to detail and be a self-directed problem solver.
• Ability to adapt and pivot in a fast paced, ever-changing environment.
• Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious.
• A strong sense of urgency.
• Ability to empower end-users to support themselves using our online training resources.
• Excellent organizational, written and oral communication skills – you must be able to convey technical jargon in a wide-array of syntax from beginner-level users to developers.
• Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
• A desire and aptitude to learn and understand technical infrastructure.

• Technical CRM, MAT, or Sales Acceleration platform experience; certification with Salesforce, Marketo, Hub Spot, Eloqua and/or Microsoft Dynamics is a strong plus.
• Experience with SOQL (Salesforce), and troubleshooting Salesforce Managed Packages.
• Familiarity with troubleshooting or interacting with API's.
• Prior experience using Datadog, Jira, and Snowflake.
• Prior experience with video conferencing applications.

Compensation: The US base salary range for this position is $63,200 - $86,900 + variable compensation + benefits.

Benefits: We want our employees and their families to. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being.

Seniority level: Associate

Employment type: Full-time

Job function: Project Management and Information Technology

Industries: Information Services and Software Development

Zoom Info (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.

Zoom Info is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law.

We also consider qualified candidates with criminal histories in accordance with legal requirements.

Zoom Info is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.