Medical Office Coordinator​/MA; Department of Neurosurgery

Medical Office Coordinator/MA (Department of Neurosurgery)

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The Department of Neurosurgery is seeking a Medical Office Coordinator/MA. This person will coordinate day-to-day activities of a multi-faceted medical/research and academic practice to ensure a smoothly functioning office and exemplary patient relations.

• Collect patient information and assessment data; obtain and record vital signs and other metrics, and report findings to practitioners.
• Confirm written orders prior to implementing delegated tasks.
• Maintain aseptic techniques and infection control during clinical duties.
• Assist practitioners in identified patient procedures and examinations, including preparation, positioning, and supplies.
• Obtain and manage specimens, including labeling, documentation, transport, and quality control.
• Recognize emergency situations, implement clinic emergency procedures, administer first aid including CPR, and maintain emergency equipment.
• Provide patient education and health information materials.
• Schedule patients for appointments, examinations, procedures, and consultations.
• Coordinate scheduling for international and domestic patients, including multiple visits.
• Create systems to maximize service efficiency, including proactive rescheduling and coverage planning.
• Utilize service excellence techniques such as scripting and service recovery to exceed patient expectations.
• Verify and enter pre‑registration and insurance information, prepare daily schedules, and resolve third‑party issues.
• Demonstrate sensitivity and accommodation to diversity in patient care.
• Print and mail directions, fee schedules, test results, and other clinic information to patients.
• Coordinate with clinic staff to ensure accuracy and organization of clinic visits.
• Relate information to patients regarding laboratory and examination preparation.
• Obtain and/or verify patient demographic data by phone or in person.
• Confirm appointments via telephone and/or mail, and fill cancellations.
• Ensure all patient correspondence is transmitted promptly.
• Assist patients or family members with insurance form completion.
• Inform patients of care costs and guide them to additional resources.
• Send correspondence to referring physicians for cancellations and thank‑you letters for referrals.
• Answer phones and provide routine information; maintain clinic email group and distribute correspondence.
• Undergo cross‑training for Surgical Coordinator duties and assist as needed during emergencies.
• Perform other duties assigned by the Manager.

• The individual displays responsible behaviors and communicates effectively.
• The MA functions under direct physician supervision during patient care.
• The MA reports to the clinic manager for administrative supervision and orientation.
• The MA demonstrates competency in all patient‑care skills.
• The MA maintains supplies inventory, assists in patient flow organization, and ensures clinic safety.

• High School Diploma or equivalent.
• Two years of administrative experience.
• Certification/Registration as a Medical Assistant (e.g., CMA, AAMA, RMA, AMT, NAHP); if not certified, must obtain within 180 days of hire.
• Current CPR certification by the American Heart Association or American Red Cross.
• Maintain MA and CPR certifications throughout employment.
• Additional education may substitute for required experience, and related experience may substitute for additional education as allowed by the JHU equivalency formula.

• Medical terminology knowledge.

Classified

Title:

Medical Office Coordinator/Medical Assistant

Job Posting Title (Working Title):
Medical Office Coordinator/MA (Department of Neurosurgery)

Role/Level/Range: ATO 40/E/02/OD

Starting Salary Range: $16.20 - $28.80 HRLY (Commensurate with experience)

Employee group:
Full Time

Schedule:

M-F 8:30-5

FLSA Status:
Non‑Exempt

Location:

JH at Bethesda

Department name: SOM Neuro Sur Spine

Personnel area:
School of Medicine

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Health Care Provider

Industries:
Higher Education