ASC Surgical Coordinator

Pay or shift range: $20 USD to $25 USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Position Summary / Scope of responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients;

partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Surgical Coordinator is responsible for administrative duties and correspondence regarding scheduling of surgical operations in a timely and accurate manner. The tasks, duties and responsibilities of Surgical Coordinator vary and require excellent customer service skills with patients, employees, and physicians. Including scheduling appointments with surgeons, calling patients to coordinate and remind of appointments, documenting within EMR systems, preparing billing, and working with insurers.

• Responsible for all incoming calls for the surgery department. Will be responsible for any queries that patients might have to include directing patient questions to the appropriate provider.
• Provides and guides patients through completion of intake and sign-in documentation, gathering medical charts, and verifying insurance information.
• Ensures adequate preparation for surgeries by scheduling necessary equipment and procedure rooms and maintaining surgical inventory.
• Understands surgical procedures, such as the necessary time a surgery takes and the medical staff necessary to properly maintain a surgical schedule.
• Logs and communicates information on urgent matters with surgery department, providers, and medical secretaries as needed.
• Ensures all pre-op orders are created and sent to the appropriate facility/facilities and/or sent to patients, including labs and/or any other testing required per physician protocol upon request of providers.
• Obtains pre-certification and advises doctors’ offices when additional information is required. Ensures appropriate approvals and documentation are in place for Workers’ Compensation and PIP cases.
• Communicates facility and anesthesia fees for all self-paid patients.
• Provides information and updates to surgery department regarding patients’ scheduled surgeries.
• Manages surgical documents, gathering and inputting patient information and entering post-surgery data into patient records.
• Fulfills any requests for medical records from patients and/or attorneys to include collecting payment.
• Coordinates with the Administrator and billing office to obtain and process all outstanding billing items to complete end of month billing.
• Maintains compliance with all state and federal regulations and laws as well as CAO guidelines in all operations.
• Performs other duties as assigned.

The Surgical Coordinator reports directly to the Administrator and Office Manager.

This role has no direct reports.

• High school diploma, or GED, required.
• Bachelor’s degree preferred but not required.
• 1-2 years’ experience in clerical, administrative, or secretarial work required.
• Knowledge of medical terminology, managing medical records, medical coding, and human anatomy preferred.
• Skilled in operating various medical record software and hardware, word-processing, and database software programs.

• Strong Interpersonal Skills - Ability to develop relationships and collaborate and influence in a decentralized organization.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Able to work independently.
• Exc…