Patient Service Coordinator; Department of Neurosurgery

Patient Service Coordinator (Department of Neurosurgery)

The Department of Neurosurgery is seeking a Patient Service Coordinator who will offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience. This role will maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre‑registration, check‑in, and check‑out. Work with others in a team environment.

• Schedule patients for laboratory tests and consultations.
• Relay information to patients regarding preparation for laboratory tests and examinations.
• Coordinate visits either within the department or between several departments.
• Telephone and interview patients and/or family members to obtain accurate pre‑registration information and to confirm appointments.
• Verify and enter pre‑registration and insurance information into the computer system and prepare daily printed schedules for designated areas.
• Obtain and/or verify patient demographic data by phone or in person.
• Confirm appointments by telephone and/or mail.
• Fill vacancies due to cancellations.
• Obtain pre‑certifications as required by patients’ health care insurers or managed care providers.
• Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
• Answer phones and provide routine information to callers.
• If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. Collect time of service payments, issue receipts, and prepare cash settlement records.
• Discuss patient charges, if appropriate, with patients and/or patients’ families.
• Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA‑compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check‑in/check‑out.

• High school diploma or graduation equivalent.
• One year of work experience in customer service.
• Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

• Two years of related work experience.

Classified

Title:

Patient Service Coordinator
Role/Level/Range: ATO 40/E/02/OD
Starting Salary Range: $16.20‑$28.80 HRLY ($46,800 targeted; commensurate w/exp.)
Employee group: Full Time
Schedule: M‑F 8:30‑5
FLSA Status: Non‑Exempt
Location: JH at Bethesda
Department name: SOM Neuro Sur Neurosurgical Oncology
Personnel area: School of Medicine