Program Manager - Environmental Services Director

AGL is seeking a Executive Housekeeper - Environmental Services Director to provide visionary leadership and strategic direction for the comprehensive Housekeeping and Environmental Services (EVS) program across the entire research hospital campus, including clinical, research laboratory, administrative, and public areas. This role is critical to ensuring a safe, sanitary, aesthetically pleasing, and infection-free environment that supports patient healing, research integrity, regulatory compliance, and an exceptional experience for all.

• Lead long-term planning for resource allocation, staffing models, technology adoption (e.g., UV disinfection, tracking systems), and process improvements.
• Represent EVS on critical hospital committees (Infection Prevention & Control, Environment of Care, Safety, Research Safety/Biosafety, Patient Experience, Construction Planning).
• Operational Excellence:
• Oversee the daily operations of all EVS functions across inpatient units, outpatient clinics, operating rooms, procedural areas, emergency department, research laboratories (requiring specialized protocols), administrative offices, public spaces, and grounds (if applicable).
• Ensure consistent, efficient, and high-quality cleaning, disinfection, waste management, and linen services meeting or exceeding Joint Commission, CDC, OSHA, EPA, FDA (for device reprocessing areas if applicable), and specific research safety (e.g., NIH, BSL protocols) standards.
• Develop and manage complex staffing schedules, workflows, and productivity metrics for a large, diverse, and often unionized workforce across multiple shifts, 24/7/365.
• Implement and enforce specialized cleaning protocols for high-risk areas (Isolation Rooms, ORs, ICUs, BSL Labs, Oncology, Transplant Units).
• Infection Prevention & Environmental Safety:
• Serve as the primary EVS expert and partner to the Infection Prevention & Control department. Proactively identify and mitigate infection risks related to the environment.
• Ensure strict adherence to disinfection techniques, chemical dilution, contact times, and proper use of EPA-registered hospital-grade disinfectants.
• Oversee outbreak response and terminal cleaning procedures.
• Manage hazardous waste (biological, chemical, pharmaceutical) disposal programs in collaboration with Safety/EHS, especially critical for research labs.
• Financial & Resource Management:
• Develop, manage, and control a multi-million-dollar annual operating budget for labor, supplies, equipment, and contracts.
• Lead the RFP process, negotiate, and manage contracts with external vendors (e.g., waste disposal, linen, pest control, specialized cleaning services).
• Optimize inventory control and supply chain management for cleaning chemicals, equipment, and consumables.
• Authorize capital expenditures for equipment and technology.
• Team Leadership & Development:
• Recruit, hire, mentor, develop, and retain a high-performing team of managers, supervisors, and frontline EVS staff.
• Foster a culture of safety, quality, accountability, respect, and continuous improvement within the department.
• Ensure comprehensive, role-specific training programs (including onboarding, safety, infection control, research lab protocols, customer service, technical skills).
• Manage performance, conduct evaluations, address performance issues, and recognize excellence.
• Quality Assurance, Compliance & Regulatory Readiness:**
• Design, implement, and oversee robust quality assurance/performance improvement (QA/PI) programs using data analytics (ATP testing, visual audits, infection rate correlation).
• Ensure continuous readiness for all regulatory and accreditation surveys (Joint Commission, CMS, CDC, State Health Dept, College of American Pathologists - CAP for labs).
• Maintain meticulous documentation of procedures, training, audits, and corrective actions.
• Analyze performance data and patient/staff satisfaction scores to drive improvement.
• Stakeholder Engagement & Communication:
• Build and maintain strong collaborative relationships with clinical leaders (Nursing, Physicians), Research Leadership/PIs, Facilities Management, Safety/EHS, Materials Management, and Administration.
• Act as the…