Guest Services Representative

Type: Full Time or Part Time  

Salary: Starting at $16/hour + benefits

Address: 12211 Nebel Street , North Bethesda , Maryland 20852

The Guest Services Representative is the cornerstone of the salon experience—serving as both the first impression and the final touchpoint for every guest. This role blends elevated hospitality, sales excellence, and operational precision in a fast‑paced luxury environment. The ideal candidate is polished, fashion‑forward, composed under pressure, and deeply committed to delivering an exceptional guest journey.

• Deliver a warm, professional, and elevated welcome to all guests; manage seamless check-in and check-out experiences
• Answer phones with confidence and poise; schedule, confirm, and optimize appointments
• Sell and manage time on the book to support service provider productivity and business performance
• Consistently meet or exceed monthly sales goals, including retail and service recommendations
• Maintain expert-level knowledge of all services, product lines, and current promotions
• Act as a liaison between guests and service providers, ensuring clear communication and flawless execution
• Anticipate the needs of both clients and service providers, resolving issues in real time with discretion and professionalism
• Ensure all required waivers and guest documentation are completed accurately
• Remain calm, solution-oriented, and gracious during high-volume or high-pressure situations
• Support daily salon operations and perform additional duties as needed
• Actively recruit new guests, post consistently on personal social media platforms, and share salon content to showcase work, support professional growth, and drive cross‑referrals. Capture and share personal work with the marketing team to contribute to salon content and collaborative marketing efforts.

• Previous experience in luxury hospitality, customer service, or sales preferred
• Strong sales acumen with a guest-first mindset
• Exceptional communication, organization, and multitasking skills
• Ability to think quickly and solve problems with confidence and grace
• Professional, polished appearance; fashion-forward and brand-aligned
• Tech‑comfortable with booking systems, phones, and basic computer applications
• Team-oriented, reliable, and detail-driven

We offer a supportive, growth‑oriented environment where guest experience and team culture are equally valued.

• Life Insurance
• Short-Term & Long-Term Disability
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Retail Product Savings

  If you take pride in creating unforgettable experiences, thrive in a luxury setting, and understand the power of both first and last impressions, we invite you to apply and become part of our Guest Services team.

  Are you ready to join the Progressions Salon Spa family?

  12211 Nebel Street
  • North Bethesda, Maryland 20852
  CALL

  We’re not just the best salon in North Bethesda; we’re the best salon in the greater Washington, D.C. area. With countless awards and accolades under our belt, we’re proud to be the go‑to destination for discerning clients who demand the very best. Join our team and be part of something truly special.

  Education That Sets You Apart

  We believe that continuous learning is the key to success. That’s why we invest in our team’s education and development. From ongoing training with designated coaches to partnerships with industry leaders, we provide you with the tools and resources you need to stay ahead of the curve. Our personalized coaching and mentorship programs will help you reach your full potential and become a true expert in your field.

  Teamwork:
  Supporting and Growing Together

  At Progressions, we’re proud to be the go‑to destination for exceptional hair and spa services. Our team is made up of talented and passionate individuals who share a love for beauty and a commitment to excellence. Join us and become part of a supportive community of like‑minded professionals who are committed to helping each other succeed.

  Making a Difference In Your Community

  We’re more than just a salon; we’re a force of good in our community. At Progressions, giving back is a core value that…