Hazardous Materials Call Center Support Specialist

Hazardous Materials Call Center Support Specialist

About 3E: We are a mission-driven company with the purpose to enable a safer, more sustainable world! 3E provides a comprehensive suite of data, analytics, and software solutions for enabling and improving workplace & chemical safety, product stewardship, supply chain management and sustainability. With over 35 years of experience, and 15 locations across North America, Europe, and Asia, 3E helps more than 5,000 customers in various sectors to achieve safety, sustainability, and speed to market.

Come join us!

About the Role: 3E is looking for motivated individuals with hazardous materials (Haz Mat) experience to join our Hazardous Materials Response Team (HRT) a critical unit within our 24/7/365 high-performing Call Center. This is more than just answering calls. In this frontline role, you’ll help organizations navigate high-stakes, time-sensitive situations involving chemical spills, hazardous waste disposal, and emergency response coordination. You’ll interpret Safety Data Sheets (SDS) and, depending on your experience, may support transportation logistics and international incident response.

You’ll be part of a collaborative, mission-driven team that values clear communication, rapid problem-solving, and delivering meaningful outcomes that protect people, businesses, and the environment. Whether you’re just starting your journey in environmental safety or are a seasoned Haz Mat pro, we offer career growth tailored to your expertise. Titles and compensation reflect your experience, certifications, and impact. All team members receive structured onboarding, hands‑on training, and mentorship in a culture that values continuous learning and resilience.

This role can be performed fully remotely within the U.S.; however, please note that the working hours (outlined below) will remain fixed to ensure consistent team coverage and customer support.

• Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.
• Assist with transportation logistics and global incident response based on your training level.
• Navigate multiple call types in a fast‑paced, high‑volume environment.
• Deliver exceptional service with empathy, urgency, and professionalism.
• Collaborate with cross‑functional teams to drive high‑quality resolutions.
• Follow established protocols while maintaining accuracy and compliance.

• 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety.
• High school diploma or GED.
• Computer savvy, comfortable with Microsoft Word, Excel, and navigating multiple systems.
• Strong communication and active listening skills.
• Ability to stay focused, flexible, and calm under pressure.

• Call center or high‑volume support experience.
• Current or prior Haz Mat certification or equivalent training.
• Field experience (e.g., spill response, lab packs, remediation).
• Environmental/safety coursework or certifications.
• Emergency response or industrial safety roles.

To set you up for success, we offer a structured training program followed by a rotating shift schedule that provides variety and work‑life balance:

• Training Schedule (Approx. 6 Months):
  Monday to Friday 8:00 AM 4:30 PM PT (11:00 AM 7:30 PM ET)
• Month 1:
  Monday to Friday 11:30 AM 8:00 PM PT (2:00 PM 10:30 PM ET)
• Month 2:
  Monday, Tuesday, Friday 11:30 AM 8:00 PM PT (2:00 PM 10:30 PM ET);
  Saturday to Sunday 5:00 AM 1:30 PM PT (8:00 AM 4:30 PM ET);
  Days Off:
  Wednesday & Thursday

3E is currently authorized to hire in the following U.S. states:
Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and Washington.

Pay Transparency:
The anticipated salary range for this position is $35,000-$52,000 per year. The final offer will depend on several factors, including the successful candidate’s skills, depth of work experience, location, and relevant…