Dispatcher - Part Time

Dispatcher - Part Time role at J&J Worldwide Services

General Summary
:
Receives, records and distributes work orders to service crews upon customers’ request for service on articles or utilities purchased from wholesale or retail establishments or utility company.

• Answers all incoming calls and keeps proper record of date and time received.
• Records information, such as name, address, or service to be rendered from customer.
• Records information such as name, supervisor, time of call out in accordance with callout guidelines, and assigned shift for employees calling out.
• Sends timely formal communication to management team of call outs.
• Assists managers with scheduling special projects requested by customer.
• Assists Project Manager with calls or writing the customer to insure satisfactory performance of service.
• Keeps record of service calls and and closes out work orders in government database.
• May dispatch orders and relay messages and special instructions to employees and other departments, using radio telephone equipment.
• Other duties as assigned.

Essential Duties And Responsibilities
:

• Answers all incoming calls and keeps proper record of date and time received.
• Records information, such as name, address, or service to be rendered from customer.
• Records information such as name, supervisor, time of call out in accordance with callout guidelines, and assigned shift for employees calling out.
• Sends timely formal communication to management team of call outs.
• Assists managers with scheduling special projects requested by customer.
• Assists Project Manager with calls or writing the customer to insure satisfactory performance of service.
• Keeps record of service calls and and closes out work orders in government database.
• May dispatch orders and relay messages and special instructions to employees and other departments, using radio telephone equipment.
• Other duties as assigned.

Knowledge, Experience And Skill Requirements
:

• Minimum of one (1) year experience in a dispatch or similar customer service center position.
• Strong written and oral communication skills in English.
• Highly developed sense of integrity and commitment to customer satisfaction and passion for excellence with respect to treating and caring for customers.
• Strong decision making and analytical skills.
• Strong work ethic and team player mentality.

Work Environment
:

• Be able to sit for extended period of time.
• Be able to lift 25 lbs.
• Must be able to pass a local background check and have the ability to obtain and maintain NAC/LAC clearance after hire.

Disclaimer
: J&J Worldwide Services CBRE Government and Defense Business is thrilled at the opportunity for you to apply to one of our roles. The minimum pay rate for this position is $28.00. This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits.

Due to compliance requirements imposed by a federal contract, this position may be filled by U.S. Persons only. U.S. Persons includes: U.S. citizens, U.S. nationals, lawful permanent residents, individuals granted refugee status in the U.S., and individuals granted asylum in the U.S.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.