Customer Supply Chain Specialist

At Just Ice Tea, we’re on a mission to help consumers “Eat (and Drink) the Change they wish to see in the world,” starting with our product line:
Just Ice Tea. When their beloved brand was discontinued, Honest Tea Co-Founders Seth Goldman and Barry Nalebuff partnered with Celebrity Chef Spike Mendelsohn to brew a new, delicious tasting beverage that supports fair trade and organic farming. Launched in fall 2022 through Eat the Change, Just Ice Tea™ now offers 12 varieties of unsweetened and just sweet enough teas made with clean, easily recognizable ingredients.

Through its commitment to fair trade, Just Ice Tea helps provide a more just, healthier way of life for our farmers and our planet—and healthier options for you. This is Just Ice Tea, but it’s also so much more.

Just Ice Tea is seeking a Customer Supply Chain Coordinator to manage the end-to-end order fulfillment process, ensuring that all products are delivered to customers accurately and on time. This role requires close collaboration with operations, sales, and finance teams to streamline processes, maintain inventory accuracy, and ensure billing alignment.

The ideal candidate is a creative self-starter and strategic thinker, comfortable hitting the ground running in a fast-growth culture and can adjust rapidly to the changing landscape of a start-up brand. A challenger mindset and tolerance for ambiguity and risk is a must.

• Document Preparation & Review
• Oversees the collection and completion of all required documentation and partner agreements during onboarding.
• Ensure forms are the latest approved versions (pricing sheets, W9, COI, credit applications, etc.).
• Internal Collaboration
• Ensure that all necessary internal approvals are obtained prior to submission.
• Highlight any partner needs that are not currently being met by our lineup of items. For example;
  Outline labeling requirements – item, case, pallet, and PO for the team's review.
• File Management & Recordkeeping
• Maintain organized digital records of all completed documentation.
• Provide updates on the status of all distributors onboarding paperwork, noting pending items, and expected completion dates.
• Update internal information for new items
• Update Distributor Availability monthly for all teams
• Process Improvement
• Identify opportunities to streamline and standardize onboarding documentation.
• Recommend updates to templates, checklists, and tracking systems.
• Order Processing
• Assist with order processing for email orders
• Review manual orders with team to insure no issues
• Assist with overflow of transfer orders
• Assist with labels for customers who require pallet placards and ASN work
• Assist with reporting

• Proficiency in Net Suite or other cloud-based ERP systems.
• Experience with EDI (Electronic Data Interchange) systems.
• Strong understanding of inventory control practices.
• Advanced Microsoft Excel skills, particularly with pivot tables.
• Familiarity with Asana or similar task management tools.
• Knowledge of e-business or e-procurement systems.
• Proven troubleshooting and problem-solving abilities.
• Demonstrated business ethics and integrity.
• Strong time management and prioritization skills, with the ability to adapt to changing priorities throughout the day.
• A team-oriented mindset with a willingness to assist on additional tasks to support the team when primary responsibilities are complete.
• Demonstrated ability to learn new systems and processes and flex quickly.
• Ability to travel as needed.

• This is a full-time position based in Bethesda, MD reporting directly to the Director of Customer Supply Chain.

Just Ice Tea is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.