Senior Client Partner

This leadership role leads the client engagement for a strategic travel / hotel industry client in Washington DC (Bethesda), ensuring client business protection, account growth, and sustained value delivery. The position requires strong experience in C-suite-level partnership, thought leadership, and leveraging competitive analyses to expand client’s footprint both within existing portfolios and by displacing market competitors.

• Manage end-to-end client relationships, focusing on C-suite engagement and executive sponsorship to solidify client’s partnership status.
• Drive sustainable account growth by identifying and pursuing opportunities with both existing hotel portfolios and adjacent/new business lines.
• Develop and present value-based and thought leadership initiatives tailored to client leadership, reinforcing client’s advisor and innovator reputation.
• Conduct continual SWOT analyses for both client and market competitors to identify areas for business defense and competitive incursion.
• Formulate strategic programs to protect incumbent accounts while expanding and diversifying client’s service offerings in the hospitality sector.
• Advance complex sales cycles from opportunity creation to closure, leveraging a consultative, solution-led approach.
• Lead teams in responding to RFPs, managing delivery rigor, and ensuring high levels of service governance and satisfaction.
• Collaborate with global and cross-functional teams to design and deploy industry-specific technology and transformation solutions.
• Represent client at key industry events and client forums, shaping client perception and fostering executive buy-in.