Order Entry​/Customer Service Representative

Our client is an international manufacturer of machine and tooling components with a small US sales office supporting three separate departments. The office is located near Danbury, CT, with a limited number of employees focused on administrative tasks to support departmental success and profitability.

$55k - $75k Annually

The Order Entry/Customer Service Representative is responsible for accurately processing orders and providing excellent customer support. This Order Entry/Customer Service Representative role serves as a liaison between customers and internal teams, ensuring timely and accurate order fulfillment while maintaining high customer satisfaction. The Order Entry/Customer Service Representative will play a key role in managing customer interactions and supporting overall service excellence.

• Process customer orders accurately and efficiently using SAP order management systems.
• Verify order details, including pricing, product codes, quantities, and shipping information.
• Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
• Resolve issues related to order discrepancies, returns, or delays professionally and promptly.
• Coordinate with internal teams (Sales, Warehouse, Shipping) to ensure smooth order fulfillment.
• Maintain customer records and update account information as needed.
• Generate reports on order activity, backorders, and customer feedback.
• Support the Sales team with quotes, product information, and follow-up communications.
• Serve as a point of contact to enhance customer experience and satisfaction.

• 1 - 3 years of experience in order entry, customer service, or administrative support.
• Proficiency in Microsoft Office and familiarity with SAP (training provided if needed).
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with a problem-solving attitude.
• Ability to work well with all departments and commute onsite 5 days a week.
• Proven ability to perform effectively as a Customer Service Representative in a fast-paced environment.

• Experience in manufacturing and/or distribution environments.
• Knowledge of inventory management or logistics processes.

• None required. Relevant experience and skills are prioritized.

• Client-provided benefits available, upon eligibility.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO