Inside Sales Representative

Package Craft
, a TRG company and affiliate of Schwarz Partners is currently seeking an Inside Sales Representative to support our Bethel, NC facility! The Inside Sales Representative is responsible for taking and processing customer orders and addressing customer inquiries and complaints.

The Royal Group’s mission is to provide value-added solutions to the most demanding customers.

• Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
• Build cost estimates involving routing, manufacturing, and pricing information.
• Receive and respond promptly to customer complaints and questions and follow-up with appropriate internal personnel as required to improve customer service.
• Initiate the ordering of proper tooling and material for manufacturing with appropriate plant personnel.
• Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
• Handle and resolve customer questions and/or problems in areas where customer service representatives need assistance.
• Provide confirmations and other information to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track warehouse items to ensure availability and that agreed upon minimum/maximum levels are maintained; analyze monthly usages and re-stocking needs per customer.
• Regular and predictable attendance.
• Additional duties as assigned.

• High school Diploma or GED.

• Experience working in a manufacturing environment.
• College Degree.
• Computer literate (MS Excel and MS Word).
• Experience in the corrugated container industry.

• Year-round employment for job stability.
• Unlimited opportunities for growth, training, and career advancement.
• Exceptional pay and great, affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• A respectful, empowering, team-oriented and employee-friendly environment.
• The Royal Group truly values our employees as our greatest asset and we strive to support both you and your family at work and in life.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!