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Tier 2 Support Technician
Job in
Bethany, Oklahoma County, Oklahoma, 73008, USA
Listed on 2026-02-20
Listing for:
iTologyOK
Full Time
position Listed on 2026-02-20
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
We’re looking for a customer-focused Tier 2 Support Technician who enjoys solving complex problems and improving IT systems. In this role, you’ll provide hands-on technical support to end users, take ownership of support tickets, and assist with infrastructure and cloud projects.
You’ll work with Microsoft 365, Azure, servers, virtualization, and networking technologies while collaborating closely with other technicians and system administrators. This position offers broad exposure to modern cloud and hybrid environments, with clear opportunities for professional growth.
What You’ll Do- Provide direct phone and ticket-based support to end users, troubleshooting issues ranging from printers to advanced networking
- Administer and support Microsoft 365 services, including Exchange Online, SharePoint, One Drive, and Teams
- Manage and troubleshoot Azure resources such as Entra , virtual machines, and networking
- Maintain Hyper‑V hosts and virtual machines, including provisioning and performance troubleshooting
- Perform routine Windows Server maintenance, patching, backups, and security tasks
- Troubleshoot network issues involving VLANs, switches, firewalls, and routing
- Configure and support networking equipment (switches, access points, gateways)
- Assist with on‑prem migrations to cloud or virtualized environments
- Create and maintain clear documentation for fixes, procedures, and environment changes
- Participate in on‑call rotation and occasional after‑hours maintenance
- 3+ years of experience in IT support or a Tier 2 service desk role
- Strong experience administering Microsoft 365
- Solid understanding of networking fundamentals, including VLANs
- Strong troubleshooting skills with clear communication and documentation habits
- A desire to learn, improve systems, and take ownership of issues
- Hands‑on experience with Microsoft Azure
- Experience supporting Hyper‑V and virtual machine hosts
- Experience working with Windows Server environments
- Experience with managed antivirus services
- Experience with remote monitoring and management (RMM) tools
- Basic scripting experience (Power Shell preferred)
- Exposure to backup and disaster recovery solutions
- Relevant certifications (Microsoft, CompTIA, or similar)
- Competitive salary and benefits, starting at $50,000.00 depending on experience
- Reimbursement and cash incentives for achieving Microsoft Certifications
- On‑call rotation compensation
- Paid holidays and excellent PTO
- Clear career growth path, from Tech >
Admin >
Engineer >
Architect - A fun‑loving and future‑focused company culture
- Hands‑on exposure to modern cloud and hybrid environments
- Opportunities to grow into systems, cloud, or network engineering roles
- A collaborative IT team that values practical skills and problem‑solving
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