Shift Lead

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This role involves opening and closing the store, handling cash and inventory, delivering a customer-centric experience, and guiding team members.

$17.00/hr - $20.00/hr

• Open and close the store in the absence of management, including system start-ups, cash handling, and ensuring floor and stock rooms are ready.
• Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change as requested to cash registers.
• Model and deliver a distinctive and delightful customer experience.
• Engage customers and patients by greeting them and offering assistance, resolving issues and answering questions.
• Model and share customer service best practices with team members, including greetings, eye contact, courtesy, proactive help, and satisfaction.
• Hold store keys to open/close without management as necessary.
• Coach team members on warehouse and vendor ordering processes, including opening the back door for deliveries.
• Register all related sales on assigned cash register, documenting scanning errors, price verifications, etc.
• Assist manager in reviewing order exceptions, reverse logistics, and evaluating/displaying merchandise.
• Maintain accurate inventory counts and affected departments.
• Assist with Outdate program compliance.
• Set and adjust pricing, sign proper signage, and meet regulatory compliance.
• Assist in bookkeeping activities, cash reports, ledgers, and bill payment.
• Maintain store condition; request repairs when needed.
• Separate food items appropriately and rotate consumable stock.
• Have working knowledge of store systems and equipment.
• Assist at Pharmacy out window as requested.
• Ensure compliance with state/local laws on regulated products.
• Check team members’ bags before leaving the store.
• Comply with company policies, maintain respectful coworker relationships.
• Complete special assignments and other tasks as assigned.

• Attend training and complete PPLs requested by manager.

• Serve as liaison between management and non-management team members, communicating assigned tasks when management absent.
• Report disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Consideration of qualified applicants with arrest and conviction records.
• Obtains and maintains valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please  

Salary Range: $17 - $20 / Hourly

Not Applicable

Full-time

Management and Manufacturing

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