Vice President of Service & Maintenance

When you join Tusco, you not only become a member of one of the most respected perimeter security solutions teams, but you also become a member of the Tusco family. If you are motivated to achieve success with a rapidly growing security solutions leader Tusco is interested in you!

Tusco has become an award-winning organization through PERFORMANCE excellence, shared EXPERIENCE
, a positive ATTITUDE and trusting RELATIONSHIPS which define our Core Values. If you feel you align with these attributes let’s talk!

We are currently seeking:
Vice President of Service & Maintenance

The Vice President (VP) of Service & Maintenance will lead and grow the company’s Service & Maintenance Division, focusing on expansion through organic growth, greenfield operations, and strategic acquisitions. This role is accountable for cultivating a culture of excellent customer service, ensuring high-quality technical performance, and driving consistent financial success across all service branches. The VP will oversee the integration of new branch locations, standardize best practices, and provide strategic leadership for long‑term success.

• Strategic Growth & Expansion
• Develop and execute a growth strategy for the Service & Maintenance Division, including the establishment of new greenfield branches and the acquisition of service companies.
• Responsible for meeting overall sales and revenue growth goals of the S&M division and ensuring the operations team is scaled accordingly to support the growth of the business.
• Support the PSG/Bertram team with identification, due diligence, integration, and performance alignment of S&M acquisition targets.
• Customer Service & Technical Excellence
• Establish and champion a customer‑first culture focused on responsiveness, reliability, and technical quality to ensure client retention goals are met.
• Define and enforce service standards to ensure consistent performance across all locations.
• Partner with the President, Sr. Vice President, and other executives to align customer service strategies with company‑wide objectives.
• Ensure divisional financial goals are met, including revenue growth, profitability, and operational efficiency.
• Standardize financial performance reporting across branch locations and ensure accuracy of forecasting.
• Drive accountability for margin performance and productivity metrics across service operations.
• Leadership & Integration
• Provide leadership and mentoring to Directors, Regional Managers, and other service leadership roles.
• Work with S&M Operations Management team members to develop scalable processes for workforce management, hiring, training, and retention.
• Lead integration of new branches, ensuring consistency in culture, operations, financial management, and service delivery.
• Work closely with other company divisions (Physical Security, Electronic Security, other PSG companies, etc.) to experience seamless customer experiences and cross‑selling opportunities.
• Partner with CFO and executive leadership to align budgeting, reporting, and administrative procedures.
• Responsible for the financial performance, execution, and growth of the Tusco Controls team (led by the Electronics Engineer and Sr. PLC Programmer). Controls team to integrate and service/maintain its technologies with Physical Security projects, commissioning, as well as the Service & Maintenance client base.

• Proven ability to scale and grow service‑based businesses, including experience with acquisitions and integrations.
• Strong leadership skills with the ability to build culture and inspire high performance across multiple locations.
• Deep understanding of service and maintenance operations within the perimeter security or related industry.
• Strong financial acumen: ability to interpret data, set growth strategies, and drive accountability.
• Excellent communication and negotiation skills, with the ability to influence stakeholders at all levels.
• Strategic thinker with proven execution skills.

• Bachelor’s degree in Business, Engineering, or related field preferred.
• 10+ years of leadership experience in service operations, with at least 5 years…