Project Manager​/Customer Service Representative

Join to apply for the Project Manager / Customer Service Representative role at Royston Group
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Join our dynamic team as a Project Manager /Customer Service Representative, where you will be the critical link between our clients and internal departments. This dual‑focus role is essential for ensuring a seamless client experience, from initial order processing to project completion, and for driving successful outcomes in alignment with our business goals.

Southern Case Arts is the foremost manufacturer of innovative refrigeration units for a variety of food retailer segments, primarily grocery and convenience stores. The company’s customer‑driven, cutting‑edge designs and quality engineering result in merchandising solutions that lead to compelling shopping experiences and increased sales. Our focus on teamwork ensures that each of our specialty merchandisers meets both the customer’s requirements and our exacting standards.

The PM/CSR is responsible for the full sales order lifecycle, daily communication with new and existing customers, and providing exceptional customer service.

• Manage the full sales order lifecycle, from processing new and existing customer orders to final delivery.
• Provide exceptional customer service by serving as the primary point of contact in house for clients, addressing inquiries, and resolving issues promptly.
• Coordinate and collaborate closely with the Sales Team to support customer accounts and ensure alignment on project objectives and client expectations.
• Liaise with cross‑functional teams, including Finance, Engineering, Planning, and Shipping, to disseminate critical information and ensure project requirements are met.

• Strong organizational skills and time management.
• Excellent verbal and written communication, active listening, and email etiquette.
• Dependability, strong attitude, and sense of urgency.
• Demonstrated resilience and composure under pressure or unexpected changes.
• Ability to work with cross‑functional teams to accomplish goals.
• Comfortable communicating with customers via video and/or written communication as required.
• Professional handling of incoming customer requests to resolve issues promptly and thoroughly.
• Ability to navigate customer web portals for order processing and management.

• Experience with Microsoft Office Applications:
  Excel, Word, Outlook, and MS Teams.
• Bachelor’s degree or 4 years of experience in a Customer Service, Inside Sales, or Project Management role preferred.
• Manufacturing and/or Refrigeration experience is a plus but not required.